Customer Retention Representative
About The Position
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities. This job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating. Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them. Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines. Educate customers on benefits, rewards, and features of retaining the account. Maintain control of conversations and appropriately answer customer objections and questions.
Requirements
- Employees must live within 50 miles of a PREMIER location or plan on relocating.
Nice To Haves
- Bilingual skills
Responsibilities
- Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
- Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
- Educate customers on benefits, rewards, and features of retaining the account.
- Maintain control of conversations and appropriately answer customer objections and questions.
Benefits
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
