Customer Retention Representative

PREMIER Bankcard•Sioux Falls, SD

1d•Onsite

About The Position

Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them. Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines. Educate customers on benefits, rewards, and features of retaining the account. Maintain control of conversations and appropriately answer customer objections and questions.

Requirements

Employees must live within 50 miles of a PREMIER location or plan on relocating.
Extensive paid training program, up to 3 weeks in length.
Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.
Top 75% of associates are eligible for incentives.
Career path from Associate I to Associate IV – each step earning an increase in pay.
Earn up to an additional $3.50/hr. when working non-traditional hours.
Bilingual skills are compensated in the form of a 10% differential.
Flex Scheduling opportunity for top performers.

Nice To Haves

Bilingual skills

Responsibilities

Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
Educate customers on benefits, rewards, and features of retaining the account.
Maintain control of conversations and appropriately answer customer objections and questions.