VP, Credit Operations and Transformation

Banc of California • Phoenix, AZ

5h • $124,000 - $144,500

About The Position

The Vice President, Credit Operations & Transformation is a key leader within Credit Operations, advancing operational excellence, process transformation, data governance, reporting, and cross-functional initiatives that strengthen the credit lifecycle, operational controls, and data quality. The role works with Credit Administration, Portfolio Management, Enterprise Data, Technology, Risk Management, Finance, and Data Governance to support the accuracy, consistency, integrity, and usability of credit and loan data across the organization.

The position serves as the Primary Loan Data Steward for Credit Operations, providing functional guidance and coordinating stewardship activities across operational teams. It leads data quality, data governance, data ownership, and regulatory data management initiatives, and acts as the business liaison between Credit Operations and Enterprise Data Governance and Enterprise Data. The role also supports operational reporting and process improvements, and performs duties in accordance with company policies and applicable laws and regulations.

Requirements

• Bachelor’s degree in finance, accounting, business administration, data management, or a related field, or equivalent relevant professional experience; a high school diploma or equivalent is required.
• At least 7 years of experience in commercial lending, credit operations, credit risk, loan operations, data management, or related financial services functions.
• At least 5 years of experience leading complex cross-functional initiatives, programs, or teams.
• Strong knowledge of commercial credit products, credit lifecycle processes, loan data, operational controls, and reporting.
• Demonstrated experience supporting data quality, operational controls, process improvement, and/or data governance initiatives.
• Strong analytical and problem-solving abilities, including translating complex operational and data issues into actionable business solutions.
• Excellent executive communication, stakeholder management, and cross-functional leadership skills.
• Working knowledge of data analysis, reporting, and business intelligence tools, and ability to turn data into actionable operational and management insights.
• Demonstrated ability to lead organizational change, process transformation, and large-scale initiatives.
• Strong understanding of operational risk, controls, and governance principles.
• Experience as a Data Steward, Lead Data Steward, Data Domain Owner, or in a similar data-governance leadership role.
• Working knowledge of enterprise data governance and data management frameworks and practices, including data quality management, metadata management, data lineage, business glossaries, and data stewardship.
• Experience supporting regulatory, audit, risk management, and data governance programs in a banking environment.
• Experience translating business requirements into scalable process, workflow, data, reporting, and technology solutions.
• Familiarity with loan servicing, commercial lending, core banking systems, and enterprise data platforms such as FIS IBS, CLS, nCino, Salesforce, Snowflake, and Azure.
• Familiarity with business intelligence and analytical tools such as Power BI, Tableau, and SQL, or similar technologies.

Responsibilities

• Serve as the Primary Loan Data Steward for Credit Operations, representing business priorities, operational requirements, and data risks in governance forums and decisions.
• Lead and coordinate data stewardship activities across lending products, operational functions, and systems, and provide guidance to other Credit Operations data stewards.
• Partner with Data Governance, Enterprise Data, Technology, Finance, Risk, Credit Administration, Portfolio Management, system owners, and other stakeholders to improve data quality, lineage, controls, transparency, and usability.
• Support governance processes for Key Data Elements, including business glossaries, metadata, authoritative sources, data ownership, data quality controls, and report requirements.
• Develop and operationalize stewardship practices, escalation paths, issue-management practices, and KDE quality expectations in alignment with enterprise policies and standards.
• Coordinate identification, prioritization, root-cause analysis, escalation, remediation, and closure of data-quality issues affecting loan systems, regulatory reporting, operational processes, and downstream data consumers.
• Ensure operational data requirements are considered in system implementations, process redesign, core banking enhancements, and credit lifecycle data transformation initiatives.
• Monitor data-quality performance metrics and report on data risks, remediation progress, stewardship activities, and governance outcomes to management and executives.
• Support optimization and consolidation of the nCino platform, including migration of multiple environments into a unified operating environment.
• Analyze and document processes across the credit lifecycle, including origination, underwriting, approval, documentation, booking, monitoring, modification, renewal, covenant compliance, and portfolio management.
• Work with Credit lifecycle teams to identify process gaps, redundancies, and opportunities for automation and standardization.
• Translate business requirements into scalable workflow, data, and reporting solutions that improve efficiency, controls, and user experience.
• Support the design, testing, implementation, and adoption of nCino functionality, aligned with enterprise data strategies and regulatory requirements.
• Monitor KPIs and operational metrics to assess improvements and identify further optimization opportunities.
• Support initiatives to strengthen data integrity, reconciliation controls, exception management, and data quality across loan origination, servicing, credit administration, and portfolio management.
• Lead audit, compliance, and regulatory activities related to data governance, operational controls, and data quality management.
• Collaborate with business and technology teams to establish sustainable controls that improve confidence in credit and loan data used for risk management, portfolio monitoring, regulatory reporting, and executive decisions.
• Drive resolution of data-quality and reconciliation issues, coordinating root-cause analysis, remediation, and preventative controls to reduce recurring exceptions and manual work.
• Follow established policies and procedures and perform other duties and projects as assigned.

Benefits

• 401(k) plan with company match and immediate vesting.
• Medical, dental, vision, AD&D, supplemental life, and long-term disability insurance.
• Health Savings Account with employer contributions and Flexible Spending Account.
• Adoption, surrogacy, and fertility assistance; paid parental leave and family support solutions.
• Paid vacation, holidays, and volunteer time off for eligible team members.
• Tuition reimbursement, annual mentorship program, leadership development resources, and LinkedIn Learning access.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior