Global Credit Operations- Change & Transformation Program Manager

Bank of America • Plano, TX

11d • Onsite

About The Position

At Bank of America, the role supports corporate change initiatives that affect how the bank conducts business, provides products and services, or performs functions. The program manager oversees complex, high-risk, cross-functional programs involving changes to people, processes, and technology. The role works with Operations and Technology leaders to plan sustainable change, monitor execution, and ensure expected business outcomes are realized.

The position serves as a primary contact for department managers on critical change initiatives, influences stakeholders and secures or leverages resources, and delivers regulatory and executive materials. It uses program performance tools and ensures results align with program strategy, simplification, and new capabilities.

Requirements

• At least 3 years of program or project management experience.
• At least 3 years of Agile methodology experience.
• Demonstrated record of leading project change initiatives in large organizations.
• Proficiency with Microsoft Office products and Jira.
• Bachelor's degree.
• Skills in analytical and problem solving, program management, project management, leadership, collaboration, presentation, issue management, risk management, oral and written communications, process design, and conflict management and negotiation.

Nice To Haves

• Master's degree or MBA.
• International experience.
• PMP (Project Management Professional) certification.

Responsibilities

• Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
• Work with project sponsors, cross-functional teams, and assigned project managers to develop scope, deliverables, required resources, work plans, budgets, and timelines for new change initiatives.
• Monitor execution by tracking program milestones and statuses, developing program plans, and measuring progress against ongoing key performance indicators.
• Identify requirements for cross-functional teams and external vendors to perform in alignment with program objectives.
• Work with other program managers to identify risks and opportunities across multiple departmental projects and lead negotiations on decisions for efficient and effective resolution.
• Meet with stakeholders to provide transparency into project issues and service decisions, build positive relationships, ask questions, use tools to uncover root causes, identify opportunities, and make recommendations.
• Communicate, influence, and negotiate vertically and horizontally to obtain or leverage resources.
• Deliver regulatory and executive materials and ensure results align with program strategy, simplification, and new capabilities.

Benefits

• The company describes support for teammates’ physical, emotional, and financial wellness, and recognition and rewards for performance; specific benefit plans are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager