Global Program Operations Manager

Exos

3d•$80,000 - $110,000

About The Position

Based in Exos’ Center of Excellence, the Program Manager partners with regional leadership to establish and scale standards across key platforms and programs, including Appointy/Boost, GEX, Pilates Reformer, and Aescape. The role tracks operational performance, drives cross-regional alignment, and leads continuous improvement in a dynamic and sometimes ambiguous environment. The position designs and maintains scalable operating systems, standard operating procedures, and training resources; supports practitioner onboarding and ongoing development; and manages the operational health of scheduling platforms. It also oversees class-management governance, monitors portfolio-wide program and client metrics, coordinates practitioner performance audits, and works with regional leaders to ensure consistent, accountable service delivery.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in program management or a related field.
Current CPR, AED, and First Aid certification.
Strong problem-solving and decision-making skills, especially in ambiguous situations.
Facility operations and vendor management experience.
Client stakeholder management experience.
Excellent organizational and communication skills.
Ability to work collaboratively with cross-functional teams.
Proficiency in Google Workspace.

Responsibilities

Design, implement, and maintain scalable operating systems, SOPs, and training resources for regional service delivery teams.
Ensure seamless onboarding for new hires and ongoing development for existing practitioners.
Manage the operational health of scheduling platforms, serving as the primary client point of contact, configuring booking architectures, refining automated communications, and resolving technical bottlenecks.
Oversee lifecycle updates for the Class Management Guide, conduct quarterly quality-assurance reviews of regional execution, and integrate feedback to improve operational support.
Monitor portfolio-wide health metrics, including participation, client retention, and revenue targets, and translate insights into tactical business-improvement roadmaps.
Continuously audit program health metrics and adjust operational strategies to meet client contractual commitments and deliverables.
Partner with Regional Directors and Performance Managers to foster alignment, enforce accountability standards, and drive operational consistency.
Coordinate and support monthly practitioner performance audits to safeguard service quality and compliance.