Global Credit Operations- Change & Transformation Program Manager

Bank of America•Charlotte, NC

9d•Onsite

About The Position

At Bank of America, the role supports Responsible Growth and the company’s commitment to clients, teammates, communities, and shareholders. The position oversees corporate change programs and projects that affect how the bank operates, provides products or services, or executes functions. It manages complex, high-risk, cross-functional programs involving people, process, and technology changes, working with Operations and Technology leaders to plan sustainable change and monitor execution so expected business outcomes are achieved. The Program Manager serves as a primary contact for department managers on critical change initiatives, influences stakeholders and negotiates for resources, and provides transparency into program performance, issues, and decisions. The role delivers regulatory and executive materials and ensures results align with program strategy, simplification, and new capabilities.

Requirements

At least 3 years of Program/Project Management experience.
At least 3 years of Agile methodology experience.
Demonstrated record of leading project change initiatives in large organizations.
Proficiency with Microsoft Office products and Jira.
Bachelor’s degree.
Skills in analytical and problem solving, program management, project management, leadership, collaboration, presentation, issue management, risk management, oral and written communications, process design, and conflict management and negotiation.

Nice To Haves

Master’s degree or MBA.
International experience.
PMP (Project Management Professional) certification.

Responsibilities

Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders.
Work with project sponsors, cross-functional teams, and project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for change initiatives.
Monitor execution by tracking program milestones and statuses, developing program plans, and measuring progress against ongoing key performance indicators.
Identify requirements for cross-functional teams and external vendors to perform in alignment with program objectives.
Coordinate with other program managers to identify risks and opportunities across projects and negotiate decisions for efficient and effective resolution.
Meet with stakeholders to provide transparency into project issues and service decisions, build positive relationships, ask questions, use tools to uncover root causes, identify opportunities, and make recommendations.
Work with Operations and Technology leaders to develop plans for sustainable change and monitor execution to achieve expected business outcomes.
Serve as the primary point of contact to department managers for critical change initiatives and influence stakeholders to drive strategic changes.
Deliver regulatory and executive materials and ensure outcomes align with program strategy, simplification, and new capabilities.