VP COO Baylor University Medical Center

Baylor Scott & White Health•Dallas, TX

About The Position

The VP Chief Operating Officer (COO) at Baylor University Medical Center (BUMC) is responsible for planning and leading daily operations for Baylor Scott and White Health (BSWH), encompassing all hospital units, professional services, and support functions. This role ensures BSWH hospitals deliver high-quality, cost-effective patient care by overseeing hospital plans, policies, and programs to meet financial, service, quality, regulatory, and community goals. The COO manages activities to evaluate and improve hospital programs and practices, ensuring compliance with all laws, regulations, and BSWH policies. They may represent the hospital to external authorities and collaborate closely with the hospital President, clinical leadership, and the BSWH executive team to enhance hospital operations. As an entity Vice President (VP), this role develops strategy and business plans for business units, which may include smaller entity vice presidents. The VP manages strategy execution, identifies resource needs, and guides significant tactical recommendations, focusing on current-year operations while establishing multi-year strategies. Errors in this role can have a long-term negative effect on the organization's success. The VP manages and directs a single business unit or region, typically overseeing many levels of subordinate directors and managers with varied skills. They have managerial accountability for staffing and budgets for a large span of control, with at least two managers or directors, and exercise wide latitude in setting targets and approaches to critical assignments, being accountable for executing part of the business strategy.

Requirements

Bachelor’s degree in business, healthcare administration, or related field preferred. Master’s degree preferred.
5+ years of experience in healthcare operations management. 10+ years of experience preferred.
1+ years of leadership experience preferred. 5+ years of experience preferred.
Experience as senior operations manager in a large, multi-site health care system preferred.
Comprehensive knowledge of hospital operations, including finance, quality, and service line development.
Exceptional financial acumen and skilled at applying operational levers within a healthcare facility to improve business results.
Ability to maintain excellent working relationships with medical staff, including physicians, nursing, and clinical departments.
Exceptional verbal and written communication skills, with experience delivering presentations to executive leadership, operating boards, and community managers.
Bachelor's or 4 years of work experience above the minimum qualification
5 Years of Experience

Responsibilities

Serves as the chief operations officer (COO) and top operations manager for BSWH BUMC.
Develops and implements short and long-term goals for high-quality health care, patient safety, and satisfaction in the communities served.
Leads initiatives to improve operations and build consensus, aligning and focusing on operational priorities and targets with BSWH business goals.
Oversees financial management of operations, including costs and business performance, managing budget approvals, variance reviews, and cost-benefit testing for new programs and services.
Manages the development and implementation of operational policies, procedures, processes, and best practices for assigned facilities and services.
Implements controls for efficient use of resources, monitoring accountability systems, operational dashboards, and metrics for the assigned area.
Ensures compliance with all applicable legal, regulatory, and accreditation requirements and standards.
Oversees activities to improve metrics for quality of care, patient safety, and experience, including evaluating patient satisfaction scores and developing action plans.
Identifies and resolves operational problems and manages the implementation of solutions and change necessary to continuously improve operations.
Partners with community managers, physicians, and healthcare organizations to assess needs, promote services, and build a positive image for BSWH.