COO

Mai Placement•Suffern, NY

16h•Onsite

About The Position

We are seeking an experienced Chief Operating Officer to lead day-to-day operations for a growing technology services organization. This individual will oversee department leaders, drive execution, and ensure the organization operates with consistency, urgency, and accountability. The ideal candidate is a strong operational leader with experience managing managers, implementing systems and processes, and holding teams accountable to KPIs and performance expectations. The individual should also be comfortable in a technology-driven environment and able to balance structured processes with a highly responsive, service-oriented culture.

Requirements

Proven senior operations or executive leadership experience
Experience leading multiple departments and managing department heads
Strong track record of accountability, execution, and follow-through
Experience working with KPIs, scorecards, systems, and established processes
Comfortable operating in a technology-driven business
Strong understanding of business operations and resource allocation
High sense of urgency with the ability to make decisions and drive action
Strong interpersonal and communication skills
Flexible, humble, and comfortable learning an established organization before making changes
Able to balance structure and process with client needs and real-world business demands

Responsibilities

Lead and manage department heads across key business functions
Establish clear expectations and hold leaders accountable for results
Monitor KPIs, scorecards, performance metrics, and departmental execution
Develop managers into stronger, more independent leaders
Maintain an environment of direct, professional, and open communication
Oversee day-to-day operations across the organization
Ensure existing systems, processes, and procedures are consistently followed
Identify operational gaps and opportunities for improvement
Ensure teams have the resources and support needed to execute effectively
Coordinate priorities across departments and resolve operational roadblocks
Drive projects and initiatives through completion
Maintain urgency and follow-through across the organization
Evaluate workflows and improve efficiency where appropriate
Learn and understand existing operations before introducing significant changes
Partner closely with executive leadership on organizational priorities and growth
Maintain a strong understanding of the organization's service model and client expectations
Ensure operational decisions support a responsive, high-service client experience
Balance internal procedures with the flexibility required to address urgent client needs
Develop enough understanding of the company's technology services to effectively oversee operational decisions and resources