Voyage Planner - Outbound

Virgin Voyages•Plantation, FL

1d•Hybrid

About The Position

The Voyage Planner is a sales-driven role responsible for generating revenue through outbound and inbound opportunities while delivering exceptional Sailor service. This is a hybrid Sales and Service role. You own the full sales cycle — from lead engagement to booking and follow-up — while also supporting Sailors with their existing bookings. This role operates in a metrics-driven environment with clear revenue and conversion targets. High performance in this role means hitting numbers and leaving sailors glad they called. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

Requirements

1–2 years of experience in a quota-driven sales environment (travel/hospitality preferred)
Proven ability to meet or exceed sales targets
Strong communication and phone presence
Experience with Salesforce or similar CRM systems preferred
Highly organized with strong follow-up skills
High School Diploma required

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Own and achieve individual revenue and conversion targets across outbound channels
Proactively generate bookings through outbound calls, lead follow-up, and re-engagement of past Sailors
Identify Sailor needs and recommend voyages, cabins, and add-ons to drive conversion
Maximize revenue through upselling and cross-selling of upgrades, packages, onboard experiences
Actively manage your pipeline, book of business and opportunities within Salesforce
Build and maintain relationships with new and repeat Sailors to drive loyalty and repeat business
Deliver Rockstar Service on every interaction, not as a sales tactic, but as a standard
Own the end-to-end Sailor experience, including itinerary changes, payments, upgrades, and pre and post voyage questions
Resolve issues promptly and leave every Sailor with a clear next step
Maintain accurate and detailed Sailor profiles, preferences, and interaction history within Salesforce
Support inbound service queues during peak periods or staffing gaps to protect service levels
Maintain strong knowledge of Virgin Voyages’ products, itineraries, and promotions
Personalize recommendations using Sailor data and travel history
Confidently handle objections and apply effective closing techniques
Meet defined KPIs including revenue, conversion, and productivity metrics
Participate in coaching, training, and team meetings to continuously improve performance
Maintain booking accuracy and compliance with company systems and standards