Volunteer Services Manager

Humane Society Pikes Peak Region•Colorado Springs, CO

18h•Onsite

About The Position

Lead People. Inspire Service. Change Lives. Do you believe that volunteers can change the world? At the Humane Society of the Pikes Peak Region (HSPPR), more than 800 dedicated volunteers donate their time, talents, and compassion to help animals and people throughout our community. Together, they contribute the equivalent of approximately 55 full-time employees, making an extraordinary impact on the lives of thousands of animals every year. We're looking for an energetic, people-focused Volunteer Services Manager to lead and grow our volunteer program in Colorado Springs. If you're passionate about animal welfare, thrive on building relationships, love creating meaningful volunteer experiences, and enjoy leading a high-performing team, this may be the perfect opportunity for you. Why This Role Matters At HSPPR, our mission is simple but powerful: HSPPR offers compassionate care to animals, supports safe communities, and provides socially conscious sheltering. As Volunteer Services Manager, you'll help bring that mission to life every day by recruiting, training, engaging, and supporting the incredible volunteers who make our work possible. From animal care and foster programs to community outreach, fundraising events, humane education, and emergency response, you'll help connect passionate people with meaningful opportunities that save lives. Simply put: when our volunteers succeed, our animals succeed.

Requirements

2+ years of management or supervisory experience.
1+ years of experience in volunteer services, customer service, human resources, or a related field.
Experience with volunteer management systems, databases, and Microsoft Office.
Strong communication and relationship-building skills.
Excellent organizational and problem-solving abilities.
Ability to handle sensitive situations with professionalism, empathy, and sound judgment.
A positive, collaborative leadership style that motivates and inspires others.

Nice To Haves

Animal welfare experience is a plus.

Responsibilities

Oversee all aspects of volunteer recruitment, onboarding, placement, engagement, retention, and recognition.
Supervise and support the Volunteer Services team.
Present at volunteer information nights and orientations.
Ensure volunteers are equipped, trained, and supported for success.
Create positive volunteer experiences that inspire long-term involvement.
Partner with department leaders to identify volunteer needs and opportunities.
Serve as a trusted resource for staff and volunteers.
Foster a culture of collaboration, respect, and inclusion.
Cultivate relationships with community organizations, schools, and partners.
Coordinate volunteer recognition programs and appreciation events.
Share volunteer success stories and impact throughout the organization.
Develop communication strategies that keep volunteers informed, connected, and engaged.
Manage volunteer databases and reporting systems.
Monitor program metrics and provide reports for leadership and Board meetings.
Evaluate and improve volunteer policies, procedures, and programs.
Manage department budgets, purchasing, and inventory.
Help coordinate volunteer participation at major fundraising events, including: Fur Ball, Pawtoberfest, Whisker Brunch.
Support emergency response efforts by serving as a liaison during emergency operations and participating in emergency preparedness training.