Guest Services Manager - Volunteer Services
UAB St. Vincent's•Birmingham, AL
•Onsite
About The Position
Responsible for the oversight, coordination, and daily operations of guest and hospitality-related services throughout UAB St. Vincent’s Birmingham. This role supports a positive experience for patients, families, visitors, volunteers, and guests through effective leadership of hospitality-focused functions including Volunteer Services, Hospitality House, Gift Shop operations, Conference Center coordination, and related guest support activities. Ensures service excellence, operational continuity, and alignment with organizational values and service standards.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, Hospitality Management, or related field required
- Minimum three (3) years of progressive leadership or management experience in hospitality, guest services, healthcare operations, volunteer services, or related field required
- Strong interpersonal, organizational, and customer service skills required
Nice To Haves
- Experience leading teams and coordinating service-oriented operations preferred
Responsibilities
- Oversees the daily operations of guest and hospitality-related services across the organization
- Provides leadership and operational oversight for: Volunteer Services, Hospitality House, Gift Shop operations, Conference Center scheduling and coordination, and Guest support and hospitality initiatives.
- Coordinates conference center scheduling, operational support, and customer service activities for internal and external events
- Develops and maintains strong relationships with volunteers, staff, patients, families, and community partners
- Assists in resolving guest, visitor, and patient concerns in a timely and service-oriented manner
- Ensures hospitality and guest service standards are consistently maintained
- Oversees staffing, scheduling, onboarding, coaching, and performance management for assigned team members
- Supports recruitment, engagement, and retention efforts for volunteer programs and hospitality-related functions
- Develops and implements process improvement initiatives to enhance guest experience and operational efficiency
- Assists with budgeting, expense management, and fiscal oversight for assigned departments
- Maintains compliance with organizational policies, regulatory requirements, and applicable operational standards
- Participates in organizational committees, special projects, and guest experience initiatives as assigned
- Performs other duties as assigned.
Benefits
- generous paid time off
- paid parental leave
- Associate Assistance Program
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
