Volunteer Services Manager

DAP Health•Palm Springs, CA

1d•$80,679 - $92,781•Onsite

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Requirements

Minimum of three years of previous management experience supervising staff
Previous experience working with and/or supervising volunteers required
Current BLS certification obtained through the American Heart Association, American Red Cross or American Safety and Health Institute
First Aid trained
Interpersonal and communication skills
Organizational and planning skills
Problem-solving and decision-making skills
Creativity and innovation skills
Flexibility and adaptability skills
Cultural awareness and sensitivity skills
Knowledge of OSHA regulations
Knowledge of security and safety operations and the protection of people, data, property, and institutions preferred

Nice To Haves

Knowledge of security and safety operations and the protection of people, data, property, and institutions

Responsibilities

Manage Revivals Calendar to include holidays, birthdays, meetings, sales inventory, and more
Enter REV CLUB cards into website
Lead the Volunteer Services Team in creating a culture of one unified Volunteer Service Department (DAP Health/Revivals)
Collaborate with the Chief of Retail, Logistics, and Volunteer Services on volunteer needs, recruitment activities, budget, and/or any concerns related to the Volunteer Program
Process check requests and works closely with the Chief of Retail, Logistics, and volunteer services and the Volunteer Services Coordinator for budget and all volunteer related expenses
Work with Volunteer Services Coordinator to ensure volunteer database software is utilized to its fullest capacity
Work with team to maintain volunteer database including records regarding volunteer timesheets, hours of recorded volunteer service and volunteer application packets
Represent the Volunteer Services Department of DAP Health/Revivals in the community
Audit volunteer files to ensure completeness
Counsel volunteers or end the relationship when the need arises
Work to develop strategies to expand the Volunteer program throughout the agency
Assist in the communication and delivery of employee wellness and benefit opportunities
Lead the Recognition Program for Revivals Staff including, recognizing birthdays, years of service, Kudos, etc.
Manage Revivals employee engagement activities
Take the lead in bringing appropriate engagement activities that take place on DAP Health’s main campus to the Revivals Stores
Partners with Resource and Development Department in support of all events requiring volunteers
Assist with any volunteer support needs not related to events
Work to maintain recruitment and staffing of all essential volunteer support positions
Provide training for all managers who supervise a volunteer staff
Provide orientation for all DAP Health Volunteers and assist supervisors with managing volunteer issues
Assist as needed with planning of any DAP Health events or activities
Work closely with the Volunteer Team to recruit volunteers for all essential volunteer positions relating to Revivals Stores, DAP Health, and events
Oversee and participate in efforts to pre-screen, interview, and select volunteer candidates for Revivals
Review and update the Volunteer Manual and Revivals Best Practices as needed
Work with the Safety and Emergency Preparedness Manager to coordinate safety training for volunteers
Create and oversee recognition programs/events for volunteers
Work with Volunteer Team to ensure that our Volunteers have a positive service experience
Supervise the Volunteer Services Coordinator (VSC) and work with the VSC to supervise the Volunteer Services Team
Review weekly timesheets for accuracy, review employee submissions and updates as needed; approve timesheets by required timeline
Conduct one-on-one meetings (monthly at a minimum frequency, preferably bi-weekly), scheduled conversations, and annual performance reviews with direct reports by required timeline
Attend mandatory Manager’s Learning Collaborative and Culture Catalyst Initiative trainings
Partner with People Operations to: Develop a learning plan for employee development goals to provide tools needed to excel in their position
Implement and follow a process to address performance issues as they arise
Prepare a comprehensive onboarding process for each specific position for all new hires
Address serious issues that may require interventions or investigations
Develop and monitor departmental and program/project operating budgets, costs and schedules
Supervise, lead, coach, and use best management practices to improve staff performance
Conduct timely and effective performance evaluations, ensuring clear expectations and ongoing feedback for all team members
Conduct stay interviews to proactively assess employee satisfaction and retention risks
Address and manage employee concerns and complaints in partnership with Employee Relations, ensuring fair, consistent, and compliant resolution practices
Review and update job descriptions at least annually to ensure accuracy and alignment with organizational needs
Responsible for maintaining a safe working environment for team members including but not limited to requesting ergonomic needs, reporting injuries in a timely manner, and reporting safety and security concerns to management in a timely manner
Support and model the identified vision, values, and behaviors of the organization
Ensuring adherence to company policies, procedures, and safety regulations
Perform other duties as assigned or needed