Volunteer Services Coordinator

Humane Society for Southwest Washington•Longview, WA

3d•$21 - $25•Onsite

About The Position

The Humane Society for Southwest Washington (HSSW) is seeking a Volunteer Services Coordinator for its Longview Campus. This is a full-time, FLSA nonexempt position. HSSW is the largest and most innovative animal welfare organization in the region, serving over 10,000 animals annually and supporting over 18,000 owned animals through various clinics and programs. The organization also operates ReTails Thrift Store, which provides vital funding. HSSW offers an innovative, high-energy culture where employees can make a real difference in animal welfare. The Volunteer Services Coordinator will work under the direction of the Volunteer Manager, playing a vital role in onboarding and supporting over 500 volunteers. Daily tasks include responding to emails, scheduling, direct volunteer interaction, troubleshooting, and community building. The role requires some weekend and occasional evening work to support volunteers and events.

Requirements

Demonstrated experience and working knowledge of utilizing conflict resolution and de-escalation skills for outcomes with positive results.
Ability to work effectively in a fast-paced, highly distracting, multi-task work environment with the ability to shift priorities with little notice.
Ability to read, understand, comprehend, and follow instructions, training plans & SOP’s.
Exercises good judgment that includes working with sensitive and/or confidential information regarding the public, volunteer/employee issues, and animal-related concerns.
Possess effective verbal and written communication skills, and high degree of computer literacy.
Effective at utilizing data to problem solve and support volunteer program.
Coachable, ability to take direction and receive constructive feedback.

Nice To Haves

Training and/or experience in a high compassion field of work.

Responsibilities

Fulfill outreach and mission goals, recognizing HSSW’s commitment of expanding diversity, equity, and inclusion for building our volunteer base and community partnerships.
Provide administrative and technical support to a passionate and diverse population of volunteers with a wide variety of backgrounds, experiences, competencies, and abilities.
Provide support to volunteers, volunteer manager, and works across departments to ensure effective volunteer onboarding and hand-off to department supervisors.
Exercise courtesy through polite and professional communication via phone, e-mail, and in person.
Provide technical support and troubleshoot technical issues with volunteers; to include scheduling, access to volunteer software, etc.
Carry out clerical duties such as filing, typing, copying, scanning.
Assist with volunteer facing events, orientations, and trainings.
Ensure Standing Operating procedures are current and utilized for meeting HSSW’s standards.
Participate on committees and perform other duties as you see the need for.

Benefits

Health insurance effective the first of the month following hire (full-time employees).
Dental and vision insurance effective the first of the month following hire.
Matching percentage 401(k) retirement plan.
Employee Assistance Program (EAP).
Section 125 FSA Cafeteria Plan for out-of-pocket health and/or dependent day care expenses.
Access to affordable life, disability, and accidental supplemental insurance.
Numerous employee discounts and discounts with partner organizations.
Public Service Loan Forgiveness qualified employer.
Paid Time Off (PTO) accrues at a rate of 2 hours for every 40 hours worked.
Floating Holidays (full-time employees).
Bereavement leave.
Pet bereavement leave.