Volunteer Services Coordinator

City of Casper•City Hall - Casper, WY

7d•Onsite

About The Position

Make an impact. Build connections. Help our community serve together. The City of Casper is looking for an organized, people-focused professional to build and lead a citywide volunteer services program that connects residents with meaningful opportunities to serve their community. As our Volunteer Services Coordinator, you’ll work across City departments and with community partners to turn organizational needs into well-designed volunteer opportunities that make a measurable difference. Volunteers can expand the reach of City programs, strengthen connections between residents and local government, and create new opportunities for people to contribute to the community they call home. The Volunteer Services Coordinator will have the opportunity to shape the City of Casper’s volunteer program from the ground up and create a coordinated approach that supports City departments while making volunteering accessible, rewarding, and meaningful. If you’re energized by connecting people with purpose and want to help build a stronger, more engaged Casper, we encourage you to apply. This is a great opportunity for someone who enjoys building programs, bringing people together, creating partnerships, and seeing ideas turn into action. Incumbent is responsible for developing, coordinating, and administering a citywide volunteer services program that advances organizational priorities through meaningful community engagement, strategic volunteer programming, and coordinated support of departmental initiatives. This position serves as the City’s central resource for volunteer program development, recruitment, onboarding, training, placement, recognition, and program evaluation.

Requirements

High school diploma or equivalent (G.E.D.) required.
Minimum of two (2) years of experience in volunteer program coordination, community engagement, nonprofit administration, public outreach, program management, or related experience, or an equivalent combination of education and experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.
Knowledge of volunteer management principles and best practices.
Knowledge of community engagement strategies.
Knowledge of program development and administration.
Knowledge of volunteer safety practices.
Knowledge of recruitment, onboarding, and training principles.
Knowledge of public relations and community outreach methods.
Knowledge of data collection, reporting, and program evaluation.
Knowledge of project coordination and event planning.
Knowledge of marketing and communication strategies.
Knowledge of modern office procedures, software systems, and database management.
Knowledge of local community resources and stakeholder networks.
Ability to routinely demonstrate the City of Casper core values.
Ability to coordinate multiple events and groups of volunteers.
Ability to maintain accurate files and records.
Ability to learn departmental operations and functions.
Ability to operate a variety of modern office equipment and tools.
Ability to work independently on a variety of tasks simultaneously in the absence of supervision.
Ability to prioritize multiple tasks, projects, deadlines, and demands.
Ability to perform public speaking.
Ability to maintain confidentiality.
Ability to prepare clear and concise reports.
Ability to learn and use applicable software.
Ability to maintain a neat and professional appearance.
Ability to communicate effectively verbally and in writing.
Ability to follow written and verbal instructions and directions.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to apply and maintain computer software applications which are used in the maintenance and accessibility of records for the City of Casper.
Ability to follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
Skill in prioritizing workload and tasks.
Skill in coordinating events and volunteers.
Skill in maintaining confidentiality.
Skill in working on several projects or issues simultaneously.
Skill in preparing and presenting reports.
Skill in recruiting and managing volunteers.
Skill in public speaking.
Skill in conflict resolution.
Skill in working independently in the absence of supervision.
Skill in compiling, analyzing, and summarizing information.
Skill in gathering information; preparing articles, creating graphics and pictures for newsletters, updating websites, social media posts, and publications.
Skill in oral and written communication, sufficient to exchange or convey effective information and to receive work direction.
Skill in operating modern office equipment, software, and operating systems/applications.
Skill in operating in a courteous, knowledgeable, and tactful manner with customers, staff, and general public.

Nice To Haves

Associate’s or Bachelor’s degree in Public Administration, Communications, Community Development, Nonprofit Management, Business Administration, Marketing, or a closely related field preferred.
Public sector experience preferred.
Possession of a valid Wyoming Driver’s license preferred.

Responsibilities

Develops, implements, and administers a coordinated citywide volunteer services program that supports organizational priorities, departmental initiatives, and meaningful civic engagement opportunities.
Develops standardized volunteer recruitment, screening, onboarding, orientation, placement, training, supervision, recognition, and retention practices to ensure consistency, accountability, and positive volunteer experiences across departments.
Collaborates with City departments to identify operational needs that may be supported through volunteer engagement and assists in developing structured volunteer opportunities aligned with departmental goals.
Coordinates volunteer compliance requirements including waivers, confidentiality acknowledgements, background screening, safety training, and program documentation in partnership with Human Resources and Risk Management.
Develops and maintains volunteer tracking systems to accurately document volunteer hours, assignments, participation levels, and measurable program outcomes; prepares reports and impact summaries for leadership review, strategic planning, and grant opportunities.
Cultivates and maintains partnerships with community organizations, schools, colleges, nonprofit agencies, civic groups, and residents to expand volunteer participation and strengthen community partnerships.
Coordinates citywide volunteer initiatives, recognition programs, service campaigns, and community engagement activities that enhance public trust and promote community involvement in City services.
Develops promotional materials and collaborates with internal communications resources to market volunteer opportunities through digital platforms, community outreach, and public information campaigns.
Acts as the City’s primary point of contact for volunteer services initiatives; responds to inquiries, provides program information, and serves as liaison between departments, volunteers, community partners, and the public.
Prepares reports, program recommendations, policies, procedures, and strategic planning materials related to volunteer services and community engagement initiatives.
Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
Performs other duties of a similar nature or level.