Volunteer Services Coordinator

GBMC HealthCare • Howard Lake, MN

22h • $51,633 - $80,031 • Onsite

About The Position

Under minimal supervision, this role coordinates office operations and performs a variety of complex administrative management activities in support of Volunteer Services, including the supervision of office volunteers. The coordinator assists the Volunteer Services Director with the recruitment, onboarding, and placement of volunteers throughout the organization and provides assistance to members of the Volunteer Services team in retail locations as needed.

Requirements

• Bachelor’s degree; equivalent professional experience also accepted
• Minimum of 1 to 3 years in volunteer management or similar role
• 1-year supervisory experience
• Strong interpersonal skills, with the ability to communicate effectively with a diverse group of customers, volunteers, and staff
• Excellent customer service skills with the ability to perform service recovery
• Skill in oral and written communication
• Ability to organize, manage, and direct the workflow of others
• Skill in the use of computer applications, web-based programs and word processing tools
• Ability to maintain a professional, customer-centered demeanor under a variety of challenging situations
• Strong organizational and problem-solving skills
• Ability to interpret and apply regulations
• Ability to manage multiple priorities while remaining flexible to changing needs
• Ability to train others, communicate policy, and initiate appropriate corrective actions as needed

Responsibilities

• Assists the Volunteer Services Director with the administration of the Volunteer Services program and ongoing management of volunteers.
• Assists with the recruitment, interview, and onboarding process for new volunteer applicants, including screening candidates, initial contact, application management, recruitment advertising, and scheduling.
• Coordinates and assists in the delivery of volunteer compliance training for new volunteers, as well as annual compliance training.
• Ensures completion of performance assessments for volunteers per schedule.
• Utilizes web-based volunteer management system (Volgistics) to manage the online volunteer application, maintain electronic volunteer files, communicate with volunteers, and produce statistics and other reports.
• Coordinates and provides administrative support to the volunteer and employee recognition programs.
• Coordinates the annual Fall Volunteer Celebration Luncheon and festivities for Volunteer Appreciation Week.
• Works closely with department and unit supervisors throughout the organization to identify the need for volunteer services and coordinates the placement of volunteers in their areas.
• Responsible for both physical and electronic file management, including confidential medical information.
• Works closely with Employee Health to ensure volunteers meet annual flu compliance.
• Schedules onboarding Employee Health appointments for new adult volunteer applicants.
• Oversees the daily operations of the Volunteer Services Office.
• Orders and maintains office supplies ensuring supply costs remain at or under budget.
• Trains new staff or volunteers on routine office procedures and ensures volunteers have clear guidance on daily tasks or projects.
• Creates and maintains standardized forms for office use, including recruitment material, business communication, and resource material for staff.
• Ensures office volunteers are trained on the appropriate use of volunteer services materials.

Benefits

• Competitive salary
• Generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC
• Company subsidized onsite fitness and wellness center
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level