Volunteer Services Coordinator

SPCA of Wake County•Raleigh, NC

1d•Onsite

About The Position

The Volunteer Services Coordinator plays a key role in recruiting, onboarding, training, supporting, and retaining volunteers and foster volunteers who contribute to the SPCA of Wake County’s mission. This position helps maintain a growing and engaged volunteer program by ensuring volunteers receive the training, communication, resources, and support necessary to successfully perform their roles. This role serves as a primary point of contact for volunteers and prospective volunteers, helping guide individuals through the onboarding process, coordinating training opportunities, maintaining volunteer records, and supporting ongoing volunteer engagement efforts. The Volunteer Services Coordinator works closely with volunteers, fosters, staff, and leadership to promote a positive and rewarding volunteer experience while ensuring organizational needs are met. The position also supports foster-related operations and collaborates closely with the Director of Volunteer Operations, Foster Coordinators, and Caregiver Assistance Program (CAP) Coordinator and cross-functional teams to identify volunteer opportunities, support foster placements, and assist with departmental initiatives. This role requires strong organizational skills, customer service excellence, attention to detail, independent judgment, project ownership, and a passion for animal welfare. This role is ideal for individuals who thrive in fast-paced, mission-driven environments, enjoy building relationships with volunteers and community members, and are passionate about supporting both people and animals.

Requirements

High school diploma or equivalent
Experience working in animal welfare or veterinary medicine
Previous customer service, or volunteer coordination experience
Working knowledge of veterinary terminology, animal care practices, and humane animal handling techniques
Strong organizational, time management, and prioritization skills
Ability to work effectively in a fast-paced, changing environment
Ability to problem solve independently while recognizing when leadership support is needed
Strong attention to detail and ability to maintain accurate records
Ability to work a flexible schedule, including weekends and holidays
Commitment to the mission and values of the SPCA of Wake County

Nice To Haves

Experience recruiting, onboarding, training, or coordinating volunteers
Knowledge of animal health, welfare, biosecurity, and disease prevention practices
Experience developing training materials, volunteer resources, or standard operating procedures
Experience managing projects, improving workflows, or implementing process improvements

Responsibilities

Support volunteer recruitment efforts by responding to prospective volunteer inquiries and assisting candidates through the onboarding process
Coordinate volunteer onboarding activities, orientations, and training opportunities
Ensure volunteers are properly trained, equipped, and prepared to perform assigned duties safely and effectively
Develop, update, and maintain volunteer-friendly standard operating procedures, training materials, and resources
Support ongoing volunteer education and engagement initiatives
Monitor volunteer participation and identify opportunities to improve volunteer retention and satisfaction
Serve as a liaison between volunteers and staff, promoting positive communication and collaboration
Communicate clearly, accurately, and professionally with volunteers on a consistent basis
Provide guidance, support, and problem resolution for volunteers as needed
Help recognize and celebrate volunteer contributions through retention and recognition efforts
Coordinate volunteer shift coverage and assist with volunteer scheduling needs
Maintain positive relationships with volunteers while reinforcing organizational policies, procedures, and expectations
Assist Foster Coordinators and department leadership with foster program initiatives and projects as needed
Assist CAP Coordinators and departmental leadership with CAP initiatives and projects as needed
Provide occasional on-call support related to foster and CAP operations when assigned
Independently manage assigned Volunteer Services, Foster Care, and CAP projects from planning through implementation, ensuring timely follow-through and alignment with organizational needs
Evaluate and identify opportunities to improve existing volunteer workflows, training processes, communication methods, and administrative practices to identify opportunities for improvement
Recommend and implement process improvements that strengthen volunteer engagement, operational efficiency, communication, and program consistency
Use sound judgment to prioritize competing responsibilities
Maintain accurate and up-to-date volunteer and foster records within Salesforce and other organizational systems
Maintain confidentiality and professionalism when handling volunteer, foster, and organizational information
Collaborate regularly with Animal Care, Medical, Intake, Adoptions, Community Impact and Foster teams to support organizational goals
Assist with volunteer participation in organizational events, programs, and special projects
Perform additional operational and administrative duties as needed to support Volunteer Services, Foster Care, and organizational priorities

Benefits

Medical and Dental: Employer pays 90% of employee coverage (full-time)
Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care
PAID TIME OFF – All part-time and full-time staff receive paid time off.
Paid Holidays - 9 paid holidays per year (full-time)
Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
Sick Time - 6.5 paid sick days per year (full-time)
FINANCIAL – Healthcare: Flexible Spending Account
401k Plan
Coastal Federal Credit Union Membership
20% discount on pet adoptions and in SPCA Wake retail store
OTHER – Bereavement time off
Federal & State Leave of Absence options