Volunteer Services Coordinator - Temporary

Humane Society Pikes Peak Region•Colorado Springs, CO

1d•Onsite

About The Position

The Coordinator fosters an environment of compassion and respect for both people and animals, reflecting HSPPR's mission, core values, and management philosophy. The ideal candidate is highly collaborative, people-oriented, and motivated by a strong commitment to serving and supporting volunteers, staff, and the broader community. This position is expected to last for approximately 90 days of service.

Requirements

1+ years' experience in volunteer services, customer service, or human resource management, or a combination of related education and work experience preferred.
Experience recruiting and working with volunteers or previous experience as a volunteer preferred.
Possess excellent communication and organizational skills.
Must be detail oriented.
Experience working in an animal welfare organization preferred animal handling experience a plus.
Excellent interpersonal and team-building skills are required.
Emotional intelligence skills essential; able to address people in a calm and professional manner.
Able to facilitate small group and large group discussions and lead training classes.
Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Positive attitude and ability to build rapport at all levels of the organization.
Proficient in Microsoft Office software, data entry, and reporting.
Emotionally capable of handling high-pressure situations in a professional manner in a fast-paced environment.
Commitment to treat animals and people with respect and kindness.
Must authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record.

Nice To Haves

Proficiency volunteer management software (e.g., Volgistics, Better Impact) is preferred.

Responsibilities

Responsible for onboarding new volunteers, including but not limited to reviewing applications, background checks, confirming volunteer fee payments, contacting applicants, performing phone interviews, scheduling calls, sending out training materials, and any follow-up as needed via phone and or email.
Assigns new volunteers within a department or program.
Helps monitor volunteer schedules.
Moves volunteers to new positions based on volunteer interest and shelter needs, if necessary.
Regularly schedules and monitors general volunteer training sessions, including coordinating with trainers.
Executes safety protocols for volunteers to ensure consistent humane treatment and handling of animals.
Evaluates the progress of the individuals enrolled in the volunteer program, provides feedback to volunteers on their performance, and encourages growth within the organization.
Regularly schedules and monitors general volunteer training sessions to ensure that volunteers receive consistent information and training on organizational policies, animal handling, and safety procedures.
Train trainers, schedule classes, and assist in training as needed.
Develops, implements, and continuously improves volunteer programs that support shelter operations and animal care.
Coordinates recognition and retention strategies to foster a positive, long-term volunteer experience.
Responsible for data input and management within Volunteer Management System (Better Impact) and Shelter Inventory Systems (Chameleon).
Attend training and ongoing professional development related to the position (e.g.. Safe Animal Handling).
Point of contact for shelter volunteers and staff; Prioritizes volunteer needs and knows when to escalate issues to the Volunteer Services Manager and/or departmental leadership.
Cultivates and maintains relationships with all shelter volunteers, including prospective volunteers.
Actively supports staff and volunteers and promotes the development of skills related to the advancement of HSPPR goals and mission.
Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization.
Implements recognition system for volunteers (ie. pins, Platinum Paws, Volunteer Appreciation events).
Maintains professional relationships with community partners and stakeholders.
Collaborates with Volunteer Services team members on program operations.
Attends Philanthropy fundraising events to provide on-site coordination and support. These events include Fur Ball, Pawtoberfest, and Whisker Brunch.
Ensures regular communication with active volunteers through newsletters, emails, meetings, bulletin board(s), and other forms of communication.
Communicates with and provides regular feedback and/or coaching to potential volunteers and current volunteers in a professional and timely manner.
Responds promptly to volunteer inquiries via email, phone, and in-person interactions.
Maintains accurate documentation and shares relevant information with supervisors and leadership.
Represents the organization in a professional and courteous manner in all interactions.
Assists with ordering, maintenance, and inventory of supplies and equipment for the volunteer program.
Plans and organizes in anticipation of future needs.
Seeks cost-effective solutions for volunteer recognition, training, and engagement activities.
Uses organizational resources responsibly and in alignment with fiscal guidelines.
Commitment to the mission, vision, values, goals, and success of HSPPR.