Volunteer Resources Administrative Coordinator (3169)

Andwell Health Partners•City of Niagara Falls, NY

6d•Onsite

About The Position

As an Administrative Specialist supporting Volunteer Resources, you’ll play a key role in ensuring a seamless and meaningful experience for our volunteers and the patients and families they support. Your work will directly contribute to the success of our volunteer and bereavement programs.

Requirements

High school diploma or equivalent required
4+ years of administrative experience, ideally in a nonprofit, healthcare, or volunteer-based setting
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent written and verbal communication skills, with a professional and compassionate approach
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint)
Experience or comfort working with bereavement services or individuals experiencing loss
High attention to detail, accuracy, and confidentiality
Ability to work both independently and collaboratively
Strong problem-solving skills and a proactive mindset
A customer-service orientation and commitment to creating a positive experience for volunteers and partners

Nice To Haves

Associate degree in business, office management, or related field preferred
experience with EMR systems a plus

Responsibilities

Coordinate and support day-to-day volunteer program operations, including scheduling, communication, and record-keeping
Maintain accurate volunteer records, including hours, compliance documentation, and onboarding materials
Support bereavement services by preparing monthly calling lists, coordinating volunteer outreach, and tracking engagement
Assist in organizing and expanding Hospice memorial services in partnership with community facilities
Respond to inquiries from volunteers, staff, and the public with professionalism and compassion
Track attendance for bereavement groups and prepare/mail related materials
Prepare and distribute surveys and reports, including hospice QI mailings and bereavement follow-ups
Compile data and generate reports to support program evaluation and continuous improvement
Collaborate with interdisciplinary teams using shared tools such as Teams and Excel
Ensure all documentation is accurate, timely, and compliant with organizational and regulatory standards, including HIPAA