Volunteer Coordinator - Human Resources, Full Time

Pine Rest Christian Mental Health Services • Grand Rapids, MI

2d • Onsite

About The Position

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honored to be a part of this incredible work.

As a Volunteer Coordinator at Pine Rest, you’ll oversee the recruitment, onboarding, training, scheduling, and engagement of volunteers to support organizational needs. This role serves as the primary point of contact for prospective and active volunteers, ensuring a positive experience while maintaining accurate records and monitoring performance and satisfaction. The Coordinator collaborates with internal teams to align volunteer support with program needs, supports volunteer recognition efforts, and ensures compliance with organizational policies, safety standards, and confidentiality requirements. The Volunteer Coordinator must demonstrate excellent customer service and have enthusiasm about the program and the Pine Rest organization.

Requirements

• Bachelor's degree in Human Resources or other related field; or equivalent combination of relevant education and experience may be considered.
• Strong computer skills including Word, Excel, and PowerPoint
• Strong interpersonal communication/customer service skill.

Responsibilities

• Review and manage incoming volunteer applications, including screening candidates and coordinating interviews as needed
• Serve as the primary point of contact for prospective volunteers, providing timely communication and a positive first impression of the organization
• Coordinate and facilitate the onboarding process for new volunteers, including background checks, paperwork, and orientation
• Plan, schedule, and track volunteer training sessions to ensure all volunteers are prepared and compliant with organizational requirements
• Develop and maintain volunteer schedules, ensuring appropriate coverage across programs, events, or departments
• Supervise and support volunteers, serving as a resource for questions, guidance, and issue resolution
• Monitor volunteer engagement, performance, and satisfaction, addressing concerns and recognizing contributions
• Maintain accurate volunteer records, including hours, assignments, training completion, and contact information
• Collaborate with internal teams to identify volunteer needs and align placements with organizational priorities
• Assist in the development and improvement of volunteer programs, policies, and procedures
• Coordinate volunteer recognition and appreciation efforts to promote retention and engagement
• Ensure compliance with organizational policies, safety standards, and confidentiality requirements
• Must maintain annual training and demonstrate competency in the required programmatic training.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level