Volunteer Administrative Coordinator

Cooper University Hospital•Camden, NJ

6d•Onsite

About The Position

In coordination with the Director of Consumer Experience, the Volunteer Administrative Coordinator is responsible for day-to-day office operations from inquiries, general office communication and all aspects of the application process including set up with the application, receiving back, reviewing, obtaining health records, and pertinent communication as needed. Facilitating background checks, communication to volunteer regarding status and working with the Volunteer Engagement Coordinator in scheduling interview/orientation and onboarding. Maintains accurate records to provide timely reports regarding operations of the department. Over sees Better Impact daily activities- maintain record management and scheduling tools. Ensure office equipment is working and supplies needed are available. Works with the Director of Consumer Experience, Volunteer Engagement Coordinator and Volunteer Growth Coordinator to plan, develop, coordinate and execute a comprehensive program to engage and retain volunteers to support Cooper University Health Care programs and impact. Escalate any issues that may impact the Volunteer department to appropriate department leadership, keeping Director informed. In coordination with the Director, Volunteer Engagement Coordinator and Volunteer Growth Coordinator ensures that all departments are staffed with volunteers they have requested and that the resources are used effectively and smoothly. And maintains volunteer service descriptions for specific assignments and activities Manage incoming communications in a timely manner for all volunteer services. Gather feedback following volunteer shifts when the Volunteer Engagement Coordinator isn’t available. Ensure safety protocols are both understood and followed by both volunteer program volunteers. Promote, and communicate vision and goals of the volunteer program that are in line with the Cooper’s mission and goals. Photograph all volunteer events and sharing photos with respective areas and archiving accordingly. Perform other duties and responsibilities in carrying forward the mission of Cooper University Health

Requirements

3-5 years experience
Previous experience in a volunteer office or volunteer program.
Customer Service experience a plus.

Nice To Haves

Hospital experience
Membership and/or involvement with local, state or national volunteer association.

Responsibilities

Responsible for day-to-day office operations including inquiries and general office communication.
Manage all aspects of the volunteer application process: setup, receiving, reviewing, obtaining health records, and communication.
Facilitate background checks and communicate volunteer status.
Work with the Volunteer Engagement Coordinator to schedule interviews, orientations, and onboarding.
Maintain accurate records and provide timely reports on department operations.
Oversee daily activities in Better Impact, including record management and scheduling tools.
Ensure office equipment is functional and supplies are available.
Collaborate with Directors and Coordinators to plan, develop, and execute volunteer engagement and retention programs.
Escalate issues impacting the Volunteer department to leadership, keeping the Director informed.
Ensure departments are staffed with requested volunteers and resources are used effectively.
Maintain volunteer service descriptions for specific assignments and activities.
Manage incoming communications for all volunteer services in a timely manner.
Gather feedback following volunteer shifts when the Volunteer Engagement Coordinator is unavailable.
Ensure safety protocols are understood and followed by volunteers.
Promote and communicate the vision and goals of the volunteer program.
Photograph volunteer events and share/archive photos.
Perform other duties to support the mission of Cooper University Health.