Volunteer Programs Manager

Country Music Foundation•Nashville, TN

1d•Onsite

About The Position

The Country Music Hall of Fame® and Museum has an opening for a full-time exempt Volunteer Programs Manager position in the Education Department. The Country Music Hall of Fame and Museum seeks an experienced, organized, energetic, and caring individual to oversee all aspects of its volunteer program. With over 110 active adult volunteers, the Museum engages a wide range of individuals in various support roles across the organization, including assisting in the administrative offices, interacting with Museum guests, and helping with educational programs for student groups and family visitors. The ideal candidate has strong people and leadership skills as well as the ability to implement recruitment and retention strategies to develop and maintain an engaged volunteer team. Responsibilities also include volunteer training, scheduling, recognition, assessment, record keeping, reporting and stewardship. The Volunteer Programs Manager also oversees Teen Team, a volunteer program for youth ages 14 to 17, with support from the Youth and Family Programs team.

Requirements

Bachelor’s degree in education, arts administration, library and information studies, museum studies, sociology, or related field preferred
Minimum 5 years supervisory experience
Previous work with volunteers in a non-profit or educational setting
Previous experience with training or teaching
Strong leadership and relationship-building skills
Strong problem-solving, time-management, and organizational skills
Kind and caring demeanor with an interest in helping and interacting with people
Excellent creative thinking and communication skills
Ability to work independently and as part of a team
Ability to work with accuracy and close attention to detail

Nice To Haves

Experience with Volgistics or another volunteer database
Passion for and deep knowledge of country music
Knowledge of legal compliance regarding volunteers in the work force

Responsibilities

Develop, lead, and implement volunteer recruitment strategies and facilitate information sessions (as needed).
Interview all potential volunteer candidates over the phone or via Zoom.
Maintain corps of 125+ volunteers.
Oversee volunteer training, including maintaining policy and training materials, and keeping current with organizational onboarding procedures.
Lead and account for training for all new volunteers and implement background checks.
Provide on-going training and retrain volunteers as necessary.
Schedule all volunteers in positions matched to their skill to ensure they are utilized to their highest capacity.
Communicate pertinent Museum information to volunteers to ensure that all individuals are informed with details essential to their success.
Plan and implement enrichment activities to encourage service and engagement, including volunteer-only education social events, the annual volunteer recognition dinner, and end-of-the-school-year thank you social for school tour guides.
Oversee and maintain volunteer database and volunteer sign-in.
Maintain accurate records for quarterly and annual reporting.
Evaluate all aspects of the volunteer program, including individual volunteer assessments and overall effectiveness.
Offer oversight, feedback, correction, and conflict management when necessary.
Maintain and develop partnerships with organizations that promote volunteerism.
Build and manage the volunteer program budget.
Serve as the institutional point person for all things related to the volunteer program and coach Museum volunteer supervisors to direct and empower volunteers to meet service objectives.
Assist with marketing and publicity plans for the volunteer program.
Provide guidance and oversee the Teen Team program in partnership with Youth and Family Programs.
Develop and maintain short- and long-term strategies for the volunteer program to ensure continued success.
Participate in Education department meetings and annual planning and assist with education programs as needed.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Holidays (14) and Floating Holidays (2)
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Dog Friendly Work Environment
Volunteering and Community Engagement Opportunities