Volunteer Program Specialist

The Animal Foundation•Las Vegas, NV

10h•Onsite

About The Position

Responsible for supporting all aspects of The Animal Foundation’s (TAF) Volunteer Program, including assisting with the development, planning, organization, implementation, and administration of the program in accordance with TAF’s mission, guiding principles, and values. This position is public-facing and requires regular and ongoing interaction and collaboration with volunteers, guests, and TAF team members. Supports Community Engagement teams and programs.

Requirements

Equivalent to a high school diploma.
One (1) year of experience in a volunteer program or three (3) years in a customer service setting.
Equivalent combination of formal education and appropriate related experience may be considered.
Knowledge of principles and practices of supporting a volunteer program.
Knowledge of principles and practices of volunteer training, recognition, and development.
Knowledge of principles and practices of program management.
Knowledge of principles and practices of providing excellent customer service.
Knowledge of standard office practices and procedures, including record-keeping systems and the operation of office equipment, computers, and associated software.
Knowledge of techniques for dealing tactfully and effectively with co-workers and the public, in person, by email, and over the telephone.
Knowledge of correct business English, including spelling, grammar, and punctuation.
Skill in communicating effectively in oral and written forms.
Skill in communicating, relating, and interacting with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, in person, by email, and over the telephone, often where relations may be confrontational or strained.
Skill in dealing with conflict resolution.
Skill in working collaboratively with internal teams and operations.
Skill in working with youth, schools, businesses, and community groups.
Skill in dealing tactfully and effectively with staff, volunteers, and the general public.
Skill in identification of strengths and weaknesses of volunteers through effective interviewing and observation.
Skill in setting priorities, coordinating multiple activities, and meeting critical deadlines.
Skill in assuring integrity and accuracy of work product.
Skill in use of business software and associated computer hardware.
Skill in working without close supervision in standard work situations.
Skill in contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Skill in preparing clear and concise reports, correspondence, instructions, and other written materials.

Nice To Haves

Some positions may require an incumbent to be at least 21 years of age, and possess and maintain a valid Class C Nevada Driver License.
For these positions, incumbents under age 25 must possess and maintain a clean driving record, and be licensed for at least three years prior.
Those over age 25 must possess and maintain a safe driving record that will allow for acceptable insurance risk to the Foundation.

Responsibilities

Works closely with the Volunteer Program Manager to implement/maintain/accomplish program goals, objectives, policies, and procedures.
Coordinates with the Volunteer Program Coordinator and other stakeholders to assess organizational volunteer needs and works collaboratively to fulfill them.
Sets a positive tone that welcomes and engages volunteers and instills/reinforces this tone with all team members across the organization to best serve team members and volunteer satisfaction and collaboration in accomplishing the foundation’s goals.
Actively provides support to all Volunteer Program activities relating to recruiting, onboarding, training, scheduling, retaining, and appreciating volunteers to maximize the organization’s lifesaving efforts and provide an engaging, enriching, and meaningful experience to every volunteer, as directed by the Volunteer Program Manager.
Ensures that the volunteer database and program records are always kept up-to-date, including assignments, schedules, and personal information, as well as confirms that all volunteer hours are properly recorded in a timely fashion.
Monitors the daily volunteer schedule to ensure proper staffing levels in all areas of the organization and tracks volunteer attendance.
Ensures proper processes and protocols are followed, up to and including addressing concerns/issues with volunteers, with guidance from the Volunteer Manager.
Contributes to the efficiency and effectiveness of the organization’s service to its guests by offering suggestions and participating as an active member of a work team.
Provides responsive, meaningful, and compassionate service to all guests.
Other duties as assigned.