Volunteer Program Assistant - Part-time

Friendly Senior Living•City of Rochester, NY

1d•Onsite

About The Position

Friendly Senior Living is a highly rated Senior Care Community that embraces its values of Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus. The Volunteer Program Assistant will support the Volunteer Manager in coordinating and managing the volunteer program. The compensation package is determined by various factors including job family, level, skills, experience, and other criteria, with a competitive salary range and market-differentiated benefits. FSL is committed to providing an elevated employee experience through growth, learning, and an inclusive work culture.

Requirements

Passion for the organization's mission.
Excellent organizational and communication skills.
Ability to work collaboratively in a team and independently.
Strong attention to detail and problem-solving abilities.
Proficiency in Microsoft Office and/or relevant software.
Ability to understand and follow written and verbal instructions.
Dependable, report to work on-time for every schedule shift (ready to work at beginning - start of shift) and work full schedule shifts unless physically unable or pre-approved Paid Time Off (PTO) which includes personal and vacation.
Have reliable transportation to and from work.
Must be clean and neat in appearance and have a “friendly” service-oriented personality.
Abide by work-related / job procedures and organization policies; (refer to the Employee Handbook).

Nice To Haves

High school education preferred.

Responsibilities

Assistance with the recruitment, onboarding and ongoing training and support of volunteers to ensure a positive and rewarding experience.
Works closely with the Volunteer Manager to assist in the daily operations of the organization’s gift shops.
Participates in in-service education, department meetings, and safety programs.
Performs other duties as required by management or by Administration from time to time within Federal and State regulations.
Collaborate with the Volunteer Manager to develop and implement recruitment strategies.
Utilize various channels to attract a diverse pool of volunteers.
Assist in the creation of compelling volunteer recruitment materials.
Support the development of orientation materials for new volunteers.
Assist the Volunteer Manager in scheduling interviews, conduct volunteer training sessions and setting up new volunteer schedules with departments.
Ensure that volunteers are equipped with the knowledge and tools needed for their roles.
Maintain regular communication with volunteers through newsletters, emails, and other platforms.
Foster a sense of community among volunteers by assisting Volunteer Manager in organizing events, meetings, or appreciation activities.
Act as a point of contact for volunteers, addressing inquiries and providing support as needed.
Assist in maintaining accurate volunteer records and databases.
Track volunteer hours and contributions for reporting purposes.
Generate reports on volunteer engagement and program effectiveness.
Maintain POS system for the gift shops.
Collaborate with the Volunteer Manager to assess the success of the volunteer program.
Gather feedback from volunteers and use insights to make improvements.
Contribute to the development of strategies to enhance the volunteer experience.