Volunteer Partnership & Engagement Coordinator

Metro Caring•Denver, CO

7d•$30 - $34•Onsite

About The Position

Metro Caring works with our community to meet people’s immediate need for nutritious, culturally relevant food while building a movement to end hunger at its root. Our innovative programming spans Healthy Food Access, Nutrition Education, Community Connections, and Organizing. We know that hunger is not caused by a lack of food—but by poverty, unaffordable housing, systemic racism, and inequities baked into our food systems. That’s why we focus on bold, community-driven solutions that promote food justice and economic equity. As a high-capacity leader, the Volunteer Partnership & Engagement Coordinator is tasked with cultivating, supporting, and empowering Metro Caring’s diverse volunteer community. This role builds strong relationships with local schools and corporate groups, hosts engaging organizational tours, and coaches volunteer shift leaders. The Coordinator ensures positive and productive volunteer experience while aligning volunteer efforts with Metro Caring’s mission and values. All Coordinators are cross-trained and expected to step into and support one another’s roles as needed to ensure continuity of operations, including during staff absences, schedule gaps, or periods of increased demand.

Requirements

Excellent interpersonal skill and ability to engage effectively with staff, volunteers, participants, and donors in person, on the telephone, or via electronic communication.
Ability to lead others in an empathetic, collaborative manner.
Ability to receive and implement feedback.
Strong written and verbal communication skills.
Ability to work with a diverse population.
Ability to work well independently, highly motivated, and a self-starter.
Strong public speaking and communications skills.
Ability to be flexible and balance different tasks simultaneously, with interruptions in a busy environment.
Knowledge of best practices in training and coaching.
Ability to lift 40lbs repeatedly when assisting volunteer shifts.
Conduct work and interactions using a trauma-informed lens.
Commitment to equity, inclusion, and ongoing learning around issues of race, class, language access, and systemic barriers.
Experience and commitment to nurturing spaces for thoughtful, specific feedback—and openness to receiving and integrating feedback as part of continuous growth and performance management.

Nice To Haves

Bilingual Spanish speaker preferred.
Proficient with Microsoft Office Suite applications and database management software, e.g. Salesforce.
Applicants must have reliable transportation. Relocation costs are not covered by Metro Caring.

Responsibilities

Communicate programmatic updates with volunteers through twice-daily Gathering presentations.
Cultivate and maintain relationships with educational partners while directly supporting student volunteers by managing logistical needs, ensuring onboarding compliance, and providing dedicated, one-on-one tracking for programmatic and academic requirements.
Adhere to county specific community service requirements such as maintaining monitor forms, tracking hours, and communication with county contacts.
Review and administer policies and procedures which guide the volunteer-driven programs and services and reflect the core values of Metro Caring.
Provide ongoing coaching and rapport with volunteers by checking in one-on-one with volunteers during every shift.
Keep up with programmatic changes at Metro Caring to ensure all volunteers are equipped to handle questions and inquiries; guiding volunteers through the models of engagement.
Provide orientation to new volunteers to help transition to new roles and responsibilities.
Develop and implement strategies to attract and recruit qualified volunteers that are reflective of Metro Caring’s community.
Ensure written communications for the Metro Caring volunteer program, including monthly newsletters, social media posts, and marketing materials.
Ensure Metro Caring volunteers receive high-quality training to support the organization’s community members with the utmost respect, empathy, efficiency, and dignity.
Respond to all volunteer inquiries within 24 hours.
Drive volunteer retention and upward mobility, connecting deeply engaged volunteers to internal organizational committees and shift lead opportunities.
Facilitate Conflict Management between volunteers.
Support the Senior Manager in conversations with volunteers who are not value aligned, for corrective action or dismissal.
Ensure sufficient volunteer coverage in all areas during each volunteer shift.
Manage the full lifecycle of corporate and community volunteer groups by leading strategic outreach, facilitating facility tours, and coordinating complex scheduling calendars to ensure accurate shift coverage and a high-quality volunteer experience.
Think creatively in developing new ways to recruit and engage volunteers through outreach events, social media, the volunteer website, online posts, and other digital and community-based platforms. Create adaptive volunteer opportunities for those who need non-traditional volunteer roles by connecting with other teams to fit with program-specific needs.
Enhance volunteer morale through appreciation tactics to maintain strong retention, such as coordinating and overseeing regular appreciation events, volunteer appreciation week, and the annual volunteer potluck.
Coordinate catering, setup, and tear down events.
Develop and implement programs to recognize and appreciate volunteer contributions.
Assist with maintaining accurate records, tracking trends, and identifying opportunities for operational improvement.
Support implementation and communication of operational updates, policies, and process changes.
Collaborate across teams to improve workflows, strengthen communication systems, and reduce barriers for staff, volunteers, and community members.
Maintain accurate records through the Salesforce database of volunteer information, hours, and activities. Including accurate information, tracking volunteer attendance trends, recurring schedules, etc.
Ensure the security, confidentiality, and integrity of organizational data by following data protection best practices, maintaining accurate records, monitoring access, and implementing safeguards to prevent unauthorized access, loss, or misuse of information.
Engages consistently in supervision and team meetings by preparing updates, sharing relevant information, and following through on agreed-upon next steps.
Demonstrates alignment with Metro Caring’s mission, values, and equity commitments through daily decisions, communication, and work practices.
Builds effective cross-departmental partnerships by communicating clearly, coordinating shared work, and contributing to organization-wide goals.
Contributes to a positive, mission-driven team culture by practicing accountability, collaboration, respect, and solution-oriented engagement.