Volunteer Engagement Advisor

Action for Children

5d • Remote

About The Position

Action for Children is seeking a passionate and organized Volunteer Engagement Advisor to support their Volunteer Engagement work. This role is crucial in helping to create brighter futures by providing expert advice on volunteer policies, supporting colleagues with volunteer recruitment and management systems, maintaining accurate volunteer data, and developing resources. The advisor will build strong relationships with volunteer coordinators and colleagues, contribute to learning and development opportunities, and support the continuous improvement of volunteer experiences. This position is also involved in supporting the organization's commitment to Investing in Volunteers accreditation.

Requirements

• Experience supporting volunteers and colleagues in a charity, voluntary or not-for-profit environment.
• Established customer service skills and organisational skills.
• Experience of working with data management systems.
• Excellent communication and problem-solving abilities.
• Confidence working collaboratively with colleagues at all levels.
• Experience delivering learning, guidance or training to others.
• A commitment to inclusion, diversity and creating positive volunteer experiences.
• A flexible, proactive approach and the ability to adapt in a changing environment.

Responsibilities

• Provide expert advice and guidance on volunteer policies, procedures and best practice.
• Support colleagues in using Oracle and other systems for volunteer recruitment and management.
• Maintain accurate volunteer data and help produce reports, insights and case studies.
• Develop clear guidance, resources and standard operating procedures to support self-service.
• Build strong relationships with volunteer coordinators and colleagues across the organisation.
• Help deliver learning and development opportunities, including supporting volunteer networks.
• Contribute to the continuous improvement of volunteer experiences and processes.
• Support the organisation's commitment to Investing in Volunteers accreditation.

Benefits

• 29 days annual leave PLUS bank holidays pro rata, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed