Volunteer Engagement Coordinator

BB4CK • Calgary, AB

6d • Onsite

About The Position

BB4CK is seeking a Volunteer Engagement Coordinator to join their Programs team. This role focuses on creating a supportive, welcoming, and inclusive volunteer experience aligned with BB4CK's vision and mission. The Volunteer Engagement Coordinator will support the volunteer journey through recruitment, onboarding, engagement, and retention, while building strong relationships with volunteers. This role works collaboratively with other engagement specialists and internal teams to support volunteer engagement, onboarding and training, communications, and administrative coordination.

Requirements

• Post-secondary diploma or certificate in Social Services, Hospitality, Volunteer Management, or a related field; equivalent experience will be considered.
• 2–4 years of experience in volunteer coordination, community engagement, customer service, nonprofit operations, or other relationship-based work.
• Strong organizational, communication, and relationship-building skills.

Nice To Haves

• Experience supporting volunteer recruitment, onboarding, scheduling, or engagement is an asset.
• Experience with volunteer management or scheduling systems, such as Better Impact, is an asset.

Responsibilities

• Fosters a culture of service, recognition, and inclusion that strengthens volunteer connection to BB4CK's mission.
• Builds and sustains meaningful relationships with volunteers to support strong and consistent program delivery.
• Engages directly with volunteers to foster a sense of community, belonging, and purpose.
• Acts as a key point of contact for volunteers, responding to questions and supporting relationship management.
• Supports recruitment strategies to attract, retain, and engage a diverse volunteer base.
• Coordinates volunteer onboarding, orientation, and training.
• Supports onboarding and coordination for delivery driver volunteers and other volunteer roles.
• Maintains onboarding resources, volunteer communications, and engagement materials.
• Collaborates with internal teams to support volunteer scheduling and operational needs.
• Maintains accurate volunteer records using systems such as Better Impact and Kitchen Operating System (KOS).
• Supports ongoing communication and coordination with volunteers and internal teams.
• Assists with volunteer tracking, reporting, scheduling, and data management.
• Supports effective use of volunteer management and internal communication systems.
• Participates in team meetings, learning opportunities, and organizational initiatives.
• Collaborates with the Volunteer Engagement Specialist, Group Volunteer Engagement Coordinator, Kitchen Engagement Team, and other internal teams.
• Contributes to a collaborative, inclusive, and team-oriented environment.
• All employees are expected to contribute to shared organizational priorities and, from time to time, may be asked to support work or initiatives outside of their primary responsibilities.

Benefits

• Employer-paid health and dental coverage
• Maple virtual care
• Health Spending Account (HSA) and Wellness Spending Account (WSA) totalling $500 per year
• Long-Term Disability (LTD) coverage
• RRSP matching after one year of employment
• Professional development support
• Flexible wellness days
• Two weeks of vacation to start, increasing with years of service.
• Three paid holiday days to use at your discretion
• One-time $1,200 office equipment allowance
• Mileage reimbursement for business-required travel
• Paid Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree