Volunteer Mountain Ambassador

Catamount Ski Resort LLC • Great Barrington, MA

4d

About The Position

Mountain Ambassadors help create welcoming guest experiences at Catamount. As some of the first team members guests meet, they answer questions, provide directions and general mountain information, and help keep the resort organized and enjoyable. The role is a volunteer position and calls for a friendly attitude, strong communication skills, and a willingness to help.

Requirements

• Must be able to work flexible hours, including weekends and holidays.
• Friendly, outgoing personality with a strong focus on customer service.
• Good communication skills and ability to follow instructions.
• Dependable and able to work independently and as part of a team.
• Comfortable interacting with people of all ages.
• Willingness to learn about Catamount and its operations.

Responsibilities

• Welcome guests and provide friendly, helpful service.
• Provide general knowledge of the mountain, trails, lifts, lessons, rentals, and activities.
• Assist guests with directions and resort information.
• Help manage lift lines and guest flow during busy periods.
• Assist guests with ticket kiosks and ticket verification.
• Answer guest questions and help resolve concerns.
• Work with other departments to support daily operations.
• Maintain a positive, team-oriented approach to guest service.

What This Job Offers

• Education Level: No Education Listed