Volunteer Manager (Open to MTW Alumni Only)

More Than Words • Boston, MA

23d • $52,000 - $57,749 • Onsite

About The Position

The Volunteer Manager is an organized and enthusiastic alumnus of More Than Words who engages volunteers to support our mission in many ways. The Manager runs 2-3 group volunteer events weekly, interviews and onboards recurring individual volunteers, stays in regular communication with 30-40 individuals about their weekly schedule, and provides administrative support for the program including managing an active volunteer email inbox. The Manager reports to the Associate Director of Development, and also assists the department in routine and ad hoc administrative tasks, such as donation processing and event support.

Requirements

• An alumni of the MTW program, who is no longer engaged in MTW case management
• Strong communicator both verbally and written
• Organized, with strong planning and follow through skills
• Able to sit and focus on a computer for large portions of the day
• Bring a growth attitude: excited for professional growth and developing skills around administrative systems, engaging writing, and public speaking
• Responsible, flexible, hardworking, ethical, and committed to personal growth in racial equity
• Ability to maintain firm professional boundaries as an adult staff from youth receiving services from MTW (readiness, core, career services, etc.)
• A high school diploma
• Ability to support evening and weekend work with advance planning (e.g., attending More Than Words events or volunteer fairs).
• Ability to sit and type at a computer for long periods of time.
• Ability to lift and move items weighting up to 25 lbs to set up for volunteer events.

Responsibilities

• Maintains a detailed and accurate calendar of group volunteer events for all MTW locations, tracking open slots, dates on hold, and confirmed dates. Coordinates with staff at each location to confirm upcoming groups, plan tasks and logistics.
• Personally runs all group volunteer events while engaging youth on the team, typically 2-3 groups weekly, arranging the schedule to allow the Manager to be at the correct location for that day. Works with youth to set up the tasks, greet the volunteers, manage sign-in, give a tour, support the tasks, engage with volunteers, run check-out, make an ask for financial donations, and clean up the space.
• Maintains volunteer email accounts at least once daily to provide quick and professional responses to all groups reaching out about volunteering. Responds to inquiries, offers dates, schedules events, sends reminders and information, and sends follow-up materials.
• In collaboration with the Associate Director, supports fundraising goals for More Than Words by asking volunteer groups to contribute financially in conjunction with their event, as appropriate.
• Maintains accurate records in the Salesforce database of all volunteer emails and activities.
• Manages schedules for 30-40 individual volunteers who come onsite weekly to support operations and youth development at More Than Words. Communicates with volunteers about closures/cancellations and with staff about volunteer vacations/absences.
• Maintains volunteer email account at least once daily to provide quick and professional responses to all individuals reaching out about volunteering.
• Hosts ~quarterly overview sessions, manages an application process, schedules interviews, holds orientations as new volunteers are approved.
• Coordinates with the Administration team to complete background checks and reference checks for all volunteers to be approved to work onsite.
• Maintains accurate records in the Salesforce database of all volunteers and their attendance, and accurate files on each volunteers.
• Collaborates with the Associate Director of Development and leadership at all MTW locations to ensure volunteer schedules and shifts align with business and site needs.
• Develops and then implements improved systems for volunteer appreciation and engagement, potentially including social media profiles of volunteers, volunteer appreciation events, a volunteer newsletter, etc., creating a regular cadence for appreciation.
• Supports Advancement Department with routine donation processing and donor recognition, entering donations into the Salesforce database, updating records, sending tax receipts, and writing personalized thank you cards.
• Provides support for the marketing function by capturing photos and videos at various MTW locations as requested by the Director of Marketing.
• Contributes to events and projects as they come up, including tasks like tracking RSVPs for events, helping with event preparation and set-up, etc.
• Flexibly collaborates as part of the advancement team by participating in meetings, tours, and public-facing opportunities to support community engagement and fundraising goals.
• Stays up to date and engaged with the organization to inform conversations with volunteers.

Benefits

• Medical and Dental Insurance
• 401K with up to 3.5% Employer Match
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
• Generous paid vacation and sick time
• Significant growth opportunities and professional development
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED