Volunteer Liaison OTT PT

Big Bend Hospice•Tallahassee, FL

About The Position

The Retail Volunteer Liaison coordinates and oversees volunteer services supporting Big Bend Health’s retail operations. Working with the Director of Volunteer Programs and the Director of Retail Operations, the position develops, implements, and improves volunteer engagement strategies to strengthen the current retail volunteer model and support planned expansion. The liaison serves as the primary connection among retail volunteers, Store Managers, and the Volunteer Services Department, ensuring effective coordination, consistent communication, and a positive volunteer experience across retail locations. The role supports volunteer recruitment, onboarding, engagement, retention, scheduling, training, and ongoing communication. It coordinates volunteer assignments and staffing needs with Store Managers, maintains volunteer records and participation data, supports required screening and documentation, and develops training materials, procedures, and program infrastructure. The liaison also evaluates program performance, monitors volunteer capacity and participation, recommends improvements, and provides updates to volunteer and retail leadership.

Requirements

Strong interpersonal, communication, and relationship-building skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple priorities and follow through on assigned responsibilities.
Demonstrated initiative, problem-solving ability, and resourcefulness.
Ability to communicate expectations, address concerns, and navigate challenging conversations professionally.
Proficiency with Microsoft Office, email, and electronic recordkeeping systems.
Ability to collaborate with staff, volunteers, and community partners.
Experience in volunteer management, volunteer coordination, nonprofit operations, retail, or community engagement.
Familiarity with volunteer management software and scheduling systems.
Experience with recruitment, onboarding, training, and volunteer retention initiatives.
Knowledge of process improvement, documentation, and standard operating procedures.

Responsibilities

Build relationships with retail volunteers and support their engagement, satisfaction, recognition, and retention.
Gather volunteer feedback through interviews, surveys, and follow-up conversations; identify barriers to participation and opportunities for re-engagement.
Partner with Store Managers to address volunteer concerns and foster a welcoming, inclusive, and supportive environment.
Develop and implement recruitment strategies, outreach activities, referral initiatives, and measurable recruitment, participation, and retention goals.
Identify volunteer staffing needs by location, shift, and role; maintain a recruitment pipeline and monitor availability and scheduling gaps.
Coordinate volunteer applications, screening, onboarding, orientation, scheduling, shift changes, assignments, transitions, and communications in accordance with established policies and procedures.
Maintain accurate volunteer records and monitor and report volunteer hours and participation through established systems.
Follow up on annual evaluations, competencies, required documentation, background screening, and training standards.
Develop and maintain role-specific training materials, standard operating procedures, reference resources, and centralized electronic program records.
Review volunteer policies, procedures, and workflows and recommend updates, process improvements, and replicable practices for future retail locations.
Coordinate with Store Managers to identify training gaps and ensure volunteers understand their roles, expectations, and support resources.
Serve as the primary coordinator among retail volunteers, retail staff, Store Managers, and the Volunteer Services Department.
Attend designated meetings and communicate volunteer opportunities, store updates, policy changes, training, organizational initiatives, and recognition.
Escalate volunteer concerns, performance issues, safety incidents, operational challenges, and compliance issues through appropriate channels.
Establish baselines and staffing targets, analyze Volgistics data, and monitor volunteer recruitment, retention, participation, hours, capacity, utilization, and shift coverage.
Prepare routine program performance reports, assess the effectiveness of volunteer initiatives, and recommend improvements based on feedback, operational needs, and measurable outcomes.
Provide periodic program updates and recommendations to the Director of Volunteer Programs and Director of Retail Operations.