Volunteer Hospitality Coordinator - Southwest Virginia

Appalachia Service Project•Jonesville, VA

16h•Onsite

About The Position

The Southwest Virginia Volunteer Hospitality Coordinator manages the relationships, hospitality, and community partnerships that support ASP. This position is responsible for creating a welcoming, mission-centered volunteer experience while building and sustaining the community partnerships, facilities, and local infrastructure necessary for successful seasonal programs. Through intentional volunteer care, spiritual programming, and community engagement, this role helps ensure that every volunteer, staff member, and community partner experience ASP’s ministry with excellence and hospitality. Serving as a member of the summer planning team, the SWVA Volunteer Hospitality Coordinator oversees volunteer hospitality, county and facility preparation, community partnerships, public relations, and seasonal program support. This is a full-time exempt position based in Jonesville, VA, reporting to the Southwest Virginia Regional Director.

Requirements

Willingness to affirm and work within ASP’s Christian mission and values
Strong written and verbal communication skills, with comfort speaking publicly
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and the ability to quickly learn new software and technology platforms
Demonstrated problem-solving skills and a proactive approach to identifying and resolving issues
Experience in volunteer management, event coordination or hospitality, community outreach, or nonprofit program coordination
Valid driver’s license and driving record that is acceptable to ASP’s insurer
Satisfactory results on a background check

Nice To Haves

Associate degree or higher in nonprofit management, social work, business administration, or a related field
Experience in a home repair or nonprofit construction organization
Experience in service delivery in service area (Southwest Virginia)
Experience in volunteer-based and/or seasonal programming
Experience with facility leasing
Experience with regional coalition/network involvement

Responsibilities

Maintain accurate volunteer records to support planning, communication, and program reporting.
Deliver meaningful hospitality and spiritual programming that aligns volunteers with ASP's mission and creates transformative service experiences.
Communicate with Site Supervisors to ensure seamless on-site volunteer participation
Coordinate volunteer logistics including housing, meals, transportation, and site coordination
Coordinate with the Spiritual Programs department to deliver spiritual programming to volunteers across all programs
Secure facility lease agreements to house volunteers & staff in each Virginia county as designated by the VP of Seasonal Programs
Ensure housing facilities meet housing standards including obtaining necessary permits for housing volunteers, communicating additional equipment needs to the county set up team and fleet systems technician, etc.
Hire and orient cooks to prepare meals during the summer program
Compile county information for use by the Volunteer Management Department in communicating county and center expectations to volunteers
Update documents (county profiles, center information, etc.) annually to be given to the summer staff prior to the start of staff training
Evaluating county operations annually and identifying opportunities for improvement
Network within communities to establish and maintain contacts
Host or attend meetings with community contacts or other regional organizations (VOAD, FAHE, etc) to promote ASP’s home repair ministry and participate in larger regional coordination of services
Identify and maintain referral sources for home repair applications
Oversee the distribution of marketing and informational materials for distribution within counties
Provide information to local media outlets in coordination with Marketing & Communications
Maintain contacts on the Community Advisory Council, onboarding new members if/as needed, engaging with them between quarterly meetings, and accomplishing goals and strategies as set out by the CAC
Refer any local grant connections to the grant writing team, following up with field contacts as needed
Visit summer centers biweekly throughout the summer
Monitor summer program quality, safety, budget, ministry impact, and operational performance of summer staff
Process staff and volunteer experience through examination of staff evaluations; plan for adjustments and improvements for future summers
Utilize evaluations and feedback forms to improve the staff and volunteer experience for future summers
Participate in summer staff training and teach sessions as needed
May act as summer management liaison for an assigned department
Seek out applicable training opportunities to enhance skill and knowledge
Meet assigned deadlines for all tasks and projects
Adhere to overall departmental budget guidelines
Prepare for and participate in ongoing evaluation process
Maintain thorough electronic and hard-copy documentation
Other duties as assigned