Volunteer Facilitator/Processing Center Specialist

Bernie's Book Bank • Milwaukee, WI

13d • Onsite

About The Position

Who We are: Reading is the single most important skill a child needs. Yet many children lack access to books, especially books of their own. That’s why Bernie’s Book Bank works so hard to provide free quality books to children in our local areas to build personal libraries. Our purpose is simple: Enable positive life experiences through books and book ownership. We envision a future where every child has equal access to books and the opportunities they inspire. In order to accomplish all of this, we source, process, and distribute eight books annually to children ages birth through sixth grade at Title I schools and early childhood programs. Bernie’s Book Bank focuses on communities where children are the least likely to have access to books of their own and delivers the age appropriate, high interest, and culturally relevant books children deserve. Bernie’s Book Bank creates pathways to success through book ownership and empowers children to explore new ideas, gain knowledge and strengthen reading skills. With the support of generous donors and volunteers, Bernie’s Book Bank is transforming children’s stories. Since 2009, Bernie's Book Bank has distributed almost 30 MILLION free children's books.
The Role: Bernie’s Book Bank is looking for an enthusiastic and dedicated team member to serve as a Volunteer Facilitator/Processing Center Specialist who will work closely with our volunteer workforce. The Volunteer Facilitator is the heart of our organization. This position is integral to our organization, working with volunteers and creating a welcoming, fun and productive environment for our team and volunteers. We are looking for someone has availability Monday thru Saturday. This role will work one to two Saturdays per month. Hours for this role will primarily be between 9am and 6pm. Our Volunteer Facilitator works on all activities in the Processing Center with a focus on production, quality, and safety. The Volunteer Facilitator must emphasize meeting distribution goals while providing an exceptional volunteer experience. Volunteer Facilitators are key to Bernie’s Book Bank's ability to create pathways to success through book ownership and empowering children to explore new ideas, gain knowledge and strengthen reading skills. With the support of generous donors and volunteers, Bernie’s Book Bank is transforming children’s stories.

Requirements

• Able to work full time, long term, this is not a summer only role
• Minimum 1-3 years’ experience in working in a public facing role dealing with customer needs (examples include retail, restaurant work, librarian, reception etc.)
• Comfortable speaking and articulating our mission to large groups of 15-50 volunteers per session
• Willingness to change/be dynamic to meet the needs of the business
• Comfortable working on their feet walking, standing for prolonged periods, learning to use a pallet jack and doing some repetitive bending
• Ability to deal with changes that may mean rearranging priorities on the fly due to changing needs (volunteer attendance, distribution goals)
• MUST have and exude an exceptionally positive, “I CAN/I WILL” attitude and be self-motivated, and goal driven.
• MUST understand the value of relationships as the lifeblood of Bernie’s Book Bank
• High School Diploma
• Ability to become trained and certified if needed on a forklift, stacker, reach truck and electric pallet jack.
• Working knowledge of the Microsoft Office Suite and ability to be trained on Volunteer scheduling applications.
• Must treat cleanliness, organization, process, and safety as essential functions of the Processing Center.

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Train and lead volunteer groups of 15-50 people during sessions to ensure distribution goals and quality standards are being met.
• Interact with all volunteers to ensure a positive, friendly and safe environment, leading to return visits.
• Execute pre and post session Processing Center: set up, clean up, break down and reset 2-3 times a day to effectively meet volunteer/session requirements and safety standards.
• Execute Processing Center operations (i.e. organization, efficiency, workflow, supplies, inventory and cleanliness).
• Execute all dynamic production objectives pertaining to the processing of incoming books.
• Liaison with the Back of House team to facilitate processing and inventory management.
• Liaison with the Operations Manager to implement and provide input on new projects.
• Support accurate and relevant representation of Bernie’s Book Bank brand.
• All other duties as assigned.

Benefits

• Medical Insurance via BCBS, PPO and HMO options available, starting day 1
• Dental and Vision Insurance, starting day 1
• Employer covered Long Term Disability Insurance
• Short Term Disability Insurance available
• 401k with match after 1 year
• 17 Days of PTO a year
• 4 Floating Holidays per year
• 9 Paid holidays per year
• A passionate team with long term growth potential as we begin national expansion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED