Volunteer Experience Specialist

GIRL SCOUTS OF GREATER NY INC•York, NY

2d•$0 - $50,000•Hybrid

About The Position

The Girl Scouts of Greater New York (GSGNY) is a leading youth development organization serving 16,000 girls ages 5–18 each year. Our mission is to ensure that every girl across New York City can develop the courage, confidence, and character needed to thrive. GSGNY delivers empowering programs in nearly every NYC zip code, from traditional troop experiences to STEM and robotics, leadership development, and meaningful community service. We also support unhoused girls living in shelters across the city and send 5,000 girls each summer to our beautiful camp in upstate New York. Through our iconic Cookie Program, Girl Scouts earn money for troop activities while building critical financial literacy and entrepreneurial skills. The focus of this position is to provide troop engagement, training, and support to our leaders/volunteer, and to be the primary point of contact for volunteers throughout assigned areas. Support ongoing strategies to gather leaders' input and identify needs for continued collaboration. Engage leaders on an ongoing basis. Engage with Service Units monthly. Encourage leaders to adopt the use of digital platforms such as the Volunteer Tool Kit, Looker, and gsLearn, and BAND Channel. Manage Virtual cohorts and ensure leaders and youth are identified for each opportunity. The goals is to provide support and resources to volunteers and troops so they can consistently deliver the Girl Scout Leadership Experience. Onboard new volunteers and ensure their overall satisfaction.

Requirements

Bachelor’s Degree or 3 years of related experience
Strong aptitude for using database systems (Salesforce, and Looker).
2+ years of related experience
Superior problem-solving skills and ability to work independently
Ability to exercise sound judgement regarding data integrity, analyzing/presenting issues as they arise, and maintaining and organizing workload
Ability to communicate technical information to non-technical team members and work well with team
Ability to work cross-functionally and to identify how processes contribute to big-picture goals
Excellent organizational skills and attention to detail
Ability to manage and maintain confidential information
Proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint) with advance knowledge such as experience working with CMS databases
Ability to lift and carry a minimum of 25 pounds
Excellent interpersonal skills: have a strong sensitivity to cultural differences present among staff, youth, and volunteers within our organization through an anti-racist lens
Ability to work flexible hours including some evenings and weekends
This is a hybrid position (combination of in office, virtual and in-field) with some evening requirements
Regular contact with youth, caregivers, volunteers and community members

Responsibilities

Provide exceptional customer service to our leaders and volunteers with the goal of increasing retention year over year
Attend, and if needed, coordinate Service Unit meetings
Survey all active leaders quarterly and document results
Collaborate with Membership and other departments to develop and implement engagement and support strategies for our leaders
Work closely with First Year Experience Manager and Customer Experience to outline processes that provide support and guidance for new leaders
Lead council-wide initiatives to improve overall volunteer engagement year over year.
Represent council at country-wide business and volunteer engagement / volunteer support projects.
Share outcomes and insight from quarterly surveys with other departments
Work with other departments to connect all outreach efforts with our volunteers and timely content if shared through the proper media channels