Director, Volunteer Digital Experience and Products

American Cancer Society•Atlanta, GA

5d•Remote

About The Position

The American Cancer Society is seeking a Director, Volunteer Digital Experience and Products to provide leadership and direction to a team of product managers, business analysts, and project managers. This role is responsible for ensuring effective performance, professional development, and alignment with ACS’s technology strategy. The position oversees a portfolio of IT products and initiatives, aiming to drive enterprise value through the delivery of new and innovative technologies, features, and functionality. Key objectives include driving progress against enterprise mission, revenue, and efficiency outcomes, ensuring compliance and cybersecurity measures, and managing technology maintenance and technical debt improvements for continuous evolution. Success requires balancing strategic vision with hands-on execution, fostering collaboration across IT and enterprise functions, and ensuring effective governance, prioritization, risk mitigation, and change readiness. This is a fully remote position based anywhere within the U.S.

Requirements

Bachelor's Degree in Information Technology, Business Administration, or related fields.
8-10 years of IT product, program, or portfolio management experience.
3+ years in leadership/people management roles.
Proven experience managing people, with demonstrated success in recruiting, developing, and leading teams to achieve organizational goals.
Strong leadership, communication, and interpersonal skills with the ability to build trust, motivate teams, and foster collaboration across diverse stakeholders.
Knowledge of budget planning, financial tracking, and resource allocation to effectively manage departmental and project budgets.
Deep expertise in product & project management standards and practices (e.g., Agile, Scrum, Kanban, SAFe, Lean Portfolio Management, PMBOK, ITIL, and DevOps principles) portfolio governance, and demand intake and capacity planning processes.
Ability to balance strategic priorities with tactical execution.
Strong stakeholder management and negotiation skills, with ability to influence across business and IT leadership.
Proficiency with portfolio management and agile delivery tools (Planview, Jira, ADO, or equivalent).
Ability to drive continuous improvement and adoption of best practices across product and portfolio management disciplines.

Nice To Haves

PMP, CSPO, or SAFe POPM certification preferred.
CAL-E /CAL-T certification preferred.

Responsibilities

Leads and develops a team of product management and delivery professionals by setting clear goals, providing coaching and feedback, and fostering a collaborative, accountable, and growth-oriented culture.
Oversees the roadmap planning, execution, and delivery of technology products, platforms, and initiatives, ensuring alignment with ACS’s strategic priorities and technology roadmap.
Partners with business leaders and stakeholders to understand enterprise strategic priorities and translate those priorities into product /platform vision, prioritize features, and manage demand intake and governance.
Manages portfolio-level resources, budgets, and vendor engagements to ensure effective utilization and value delivery.
Monitors and reports on portfolio health, including progress, risks, ROI, and alignment to business outcomes.
Contributes to continuous improvement of ACS’s product and portfolio management practices, tools, and governance frameworks.