Volunteer Engagement Coordinator

The Mustard SEED Society • Red Deer, AB

6h • Onsite

About The Position

The Volunteer Engagement Coordinator works to onboard and establish short-term, group and individual volunteers. This role works to establish and maintain volunteers in programs and initiatives within the Red Deer programs. The Volunteer Engagement Coordinator will work closely with program leaders and staff to maintain a full complement of volunteers. The Volunteer Engagement Coordinator will be responsible for all Red Deer volunteers including short-term, group and individual volunteers. The position coordinates with churches, businesses, schools, families, etc. to recruit, train, onboard and retain volunteers in roles that support programs and services at the Red Deer space. This position will also assist program staff with various duties during special events or seasonal activities. The Volunteer Engagement team is designed to implement, support and facilitate volunteers on behalf of the program areas in supporting the mission and goals of The Mustard Seed.

Requirements

• A passion to be part of ending homelessness in Alberta
• Strong competency with computers, data management systems and experience in Microsoft Outlook and other Microsoft Office programs
• Enjoy working in a fast-paced role that involves multi-tasking and managing a diverse workload
• Self-motivated and able to work independently and with multiple teams
• Excellent problem-solving and customer service skills
• Strong skill in written and verbal communication
• Excellent administration, time management and organizational skills
• Access to own vehicle and clear driver abstract for TMS driving permissions, in addition to $2,000,000 in liability insurance
• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• The candidate must have a valid driver’s licence, maintain $2M Vehicle Liability Insurance on the personal vehicle being used, and will need to consent to a driver’s abstract request.

Nice To Haves

• University Degree or equivalent work experience in a relevant field would be an asset (i.e. Human Resources, Administration, Volunteer Management, Customer Service, etc.)
• Previous experience working with volunteers is a benefit
• Food Preparation experience is an asset
• Previous experience working with a marginalized population, particularly the homeless considered an asset

Responsibilities

• Overseeing the (recruitment) intake of volunteers including telephone interviews, background screening, training, and placement
• Responding to volunteer inquiries via email and phone
• Maintain the organizational culture of volunteer appreciation and engagement on all levels and throughout all departments of The Mustard Seed
• Host and oversee the volunteer experiences as well as community and Mustard Seed sponsored events on evenings and weekends as they arise
• Oversee volunteer protocol and relations and collaborate with Program staff to ensure a positive volunteer experience across all programming
• Liaise with program staff to create opportunities and streamline existing volunteer workflows
• Oversee court ordered community service and mandatory student volunteer opportunities; completing mandatory volunteer hour paperwork as required
• Assist program staff on an as needed basis
• Guide and support staff in their supervision, evaluation and recognition of volunteers
• Maintain systems and procedures for volunteer recruitment, appreciation, development, training and retention
• Daily maintenance of the volunteer database; produce and post monthly volunteer schedule, reporting on program stats; regular reassessment of volunteer policies; other administrative duties as assigned
• Consistent improvement of volunteer processes including recruitment, engagement and retention
• Abide by all Health and Safety protocols and procedures (ex. incident reports, near misses), and mandatory training courses (NVCI, safeTalk, First Aid)
• Other duties as may be assigned

Benefits

• 100% employer paid extended health and dental benefits for staff and dependents
• Matching RRSP after one year of service
• Wellness days
• Access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree