Volunteer Engagement Coordinator

Nourishing Hope•Chicago, IL

1d•Onsite

About The Position

Nourishing Hope is a dynamic Chicago nonprofit providing food and social services for anyone in need. Founded in 1970, we’re one of the largest and longest operating hunger relief organizations in Chicago. We also provide free, trauma-informed mental health counseling and other social services, such as job and housing assistance. We strive to serve the needs of the whole person — with respect and dignity, always. Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including: Monthly food distribution and additional produce pickup through five different food access programs; Home delivery services for older adults, homebound neighbors and neighbors living with disabilities; Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need. Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, Nourishing Hope will provide about 200,000 food and social services to our Chicago neighbors. The Volunteer Engagement Coordinator’s primary responsibility is to create a positive volunteer experience at Nourishing Hope. Reporting to the Manager of Volunteer Engagement, this position will focus on meeting the volunteer needs of the organization by stewarding and coordinating volunteers and volunteer groups via hands-on opportunities at our four locations. The Volunteer Engagement Coordinator helps manage and support over 100,000 volunteer hours annually and will work in person. As needed, this position will support and travel to all Nourishing Hope locations and assist in building strong relationships with the volunteer and donor communities.

Requirements

High school diploma required
1-3 years experience working with volunteers in a non-profit, events, or fundraising setting
Must have working knowledge of Microsoft Office Suite and Google Workspace
Ability to work collaboratively across the development department and organization
Energized by working with groups of people in a fast-paced environment
Comfortable with public speaking
Ability to communicate clearly both verbally and in writing
Possess the ability to multitask, have great attention to detail and stay organized
Possess critical thinking and problem-solving skills.
Proven ability to work independently and as a member of a team.
Ability to work occasional evening and weekend hours.
An understanding of, and belief in, the importance of food security for everyone.

Nice To Haves

associate’s or bachelor’s degree preferred
Experience with Salesforce or other CRM database platform

Responsibilities

Serve as the lead coordinator for volunteer groups of five or more, managing all communications, scheduling, and on-site logistics across Nourishing Hope’s four city locations.
Partner with the development and program teams to ensure a seamless experience from the initial inquiry to the completion of their service shift.
Act as a liaison for schools, residential buildings, and small businesses to introduce them to volunteer activities and fundraising opportunities.
Manage a portfolio of small business partners and collaborate on stewardship plans to convert volunteers into long-term financial supporters.
Produce the Monthly Volunteer Bulletin and update orientation materials and website content.
Manage on-site resources, such as delivering announcements, guiding tours, and maintaining the cafe board and name tag systems.
Utilize agency-wide data tools to maintain accurate volunteer records and monitor attendance trends.
Actively support recruitment and retention strategies for individual volunteers to ensure a steady pipeline of support for all organizational programs.
Represent Nourishing Hope as a community ambassador, promoting the organization’s mission and values to the larger public.
Supervise interns and provide cross-departmental support as assigned to meet evolving program needs.