Volunteer Coordinator

Compassus•Columbus, OH

11d•$15 - $34

About The Position

The Volunteer Coordinator models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy and Pillars of Success, upholds the Code of Ethical Conduct, and fosters positive working relationships across the company and with external stakeholders. The role directly supervises volunteers and manages volunteer recruitment, selection, training, retention, performance, assignments, and problem resolution. It supports volunteer operations and regulatory compliance, coordinates volunteer services to meet patient and family needs, and oversees development and implementation of related plan-of-care activities. The coordinator works as part of the interdisciplinary team and supports both administrative and patient-care volunteer needs. The role includes maintaining recruitment, retention, utilization, and competency records; communicating patient and family needs; educating team members about volunteer services; preparing reports and in-services; and promoting hospice volunteerism. The coordinator also manages program expenses within budget guidelines and may perform patient-care volunteer duties when needed.

Requirements

High school diploma or GED.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Ability to read, analyze, and interpret business and professional publications, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions effectively.
Strong written and verbal communication skills.
Ability to understand, read, write, and speak English.
Ability to articulate and embrace hospice philosophy.
Ability to delegate effectively and monitor many activities simultaneously.
Ability to perform the essential functions of the role, including regular standing and walking, manual dexterity, and lifting or moving objects up to 25 pounds; visual requirements include close and distance vision, color and peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate or bachelor's degree.
Experience in Social Services, Human Services, Resource Management, or a related field, or an equivalent combination of education and experience.
Prior experience managing volunteer services or a nonprofit organization.

Responsibilities

Model Compassus values, promote its philosophy and Pillars of Success, uphold the Code of Ethical Conduct, and promote positive working relationships.
Directly supervise volunteers, including interviewing, hiring, training, assigning, evaluating, retaining, rewarding, and disciplining them, and resolving complaints and problems.
Participate in the interdisciplinary team and contribute to development and implementation of the plan of care.
Promote the use of volunteers to support patient-care needs and coordinate volunteer services according to patient and family needs.
Recruit, hire, train, supervise, and retain volunteers for administrative and patient-care needs.
Follow human resource policies in recruitment and selection, and ensure prospective volunteers complete required background and health screenings before being offered a volunteer position.
Conduct initial and ongoing competency evaluations and identify volunteer training and support needs.
Maintain records of recruitment and retention activities and accurate records of volunteer utilization as a percentage of overall patient-care hours.
Communicate patient and family needs to the interdisciplinary team and educate team members about volunteer services and the volunteer role.
Prepare reports, in-services, and other documents demonstrating the volunteer program's value and effectiveness as requested.
Communicate with and retain active volunteers through methods such as newsletters, email campaigns, gatherings, celebratory events, and meetings.
Deliver high-quality training for new volunteers and at least four in-services per year for active volunteers.
Manage volunteer services by monitoring utilization, documentation, and involvement in plans of care.
Assign patient-care and administrative volunteers and oversee their activities and documentation.
Develop and deliver public service announcements about hospice volunteerism.
Perform patient-care volunteer duties when needed to support plan-of-care interventions.
Operate within established budgetary guidelines and manage volunteer program expenses.
Perform other duties as assigned.