Volunteer Coordinator- 2025932

World Relief • Austin, TX

18d • $23 - $25 • Hybrid

About The Position

World Relief seeks a Volunteer Coordinator to build a vibrant community engagement structure that positively impacts program participants, volunteers, and the community in Austin, Texas. The role oversees the volunteer program, including recruitment and onboarding, training, placement, engagement, retention, and recognition. It collaborates closely with the Church and Community Engagement Lead and Donations Coordinator, and works with program staff and other departments to support mission delivery, fundraising, and community outreach. This is a hybrid role with days in the office and two remote days.

The coordinator develops and maintains volunteer engagement strategies and processes, coordinates the Good Neighbor Team program and other volunteer opportunities, and supports volunteers and interns throughout their involvement. The role also tracks program activity and outcomes, strengthens volunteer engagement across the office, and provides coaching and accountability to employees who work with community partners, volunteers, and interns. World Relief is a global Christian humanitarian organization that partners with churches and communities in humanitarian and disaster response, community strengthening and resilience, and refugee and immigrant services and advocacy.

Requirements

• Mature and personal Christian faith.
• Commitment to World Relief’s mission, vision, and values.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document.
• Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards.
• Strong leadership skills to motivate and inspire a diverse group of people.
• Strong written and verbal communication skills, including familiarity with tailoring messages to diverse stakeholder groups.
• Resourcefulness and ability to solve problems efficiently and calmly.
• Ability to multitask and manage multiple deadlines with limited supervision.
• Ability to work under pressure with flexibility in virtual or in-person team settings.
• Excellent interpersonal, collaborative, and communication skills, with demonstrated ability to establish positive working relationships at all organizational levels.
• Ability to perform well amid complex or ambiguous challenges.

Nice To Haves

• Knowledge of project management concepts, tools, activities, requirements analysis, and facilitation.
• At least one year of experience in volunteer coordination or with a volunteer agency.
• Knowledge of or experience with the Microsoft O365 suite.

Responsibilities

• Ensure a strong volunteer and intern base that supports mission delivery, fundraising, and community outreach.
• Establish a comprehensive volunteer engagement plan covering recruitment, training, communication, and recognition.
• Coordinate the Good Neighbor Team program and individual volunteer opportunities.
• Develop and implement recruitment strategies for volunteer and intern positions, and regularly assess and refresh priorities.
• Represent World Relief at events and career fairs to promote and recruit volunteers and interns.
• Maintain a consistent and thorough volunteer and intern application and screening process that complies with National Performance Standards.
• Respond to public volunteer inquiries in a timely and professional manner.
• Ensure orientation and training are provided to volunteer groups, volunteers, and interns.
• Collaborate across departments to schedule, develop, supervise, coordinate, and facilitate orientations and training.
• Develop and conduct refresher and leadership development training for existing volunteers.
• Track volunteer assignments in the database and manage placements; engage volunteers through targeted emails, calls, and other methods.
• Monitor volunteer assignment progress and address performance deficits promptly.
• Work with departments to identify and support volunteer staffing needs.
• Coordinate volunteer communications, including monthly newsletters, and plan recognition opportunities throughout the year.
• Assess risks and liabilities related to volunteer activities and behaviors, escalating concerns to the supervisor when necessary.
• Connect volunteers with a broader volunteer community through church-based teams or periodic gatherings.
• Use World Relief’s Workshop e-learning platform to develop learning pathways for churches and volunteers.
• Follow up with designated churches, organizations, schools, and volunteer groups through appreciation, events, and thank-you notes.
• Collaborate with program staff to develop and support church and volunteer engagement opportunities.
• Attend joint departmental meetings to coordinate volunteer needs, share volunteer input on program participant adjustment and integration, and guide volunteers in meeting programmatic and missional goals.
• Ensure timely communication between volunteers and World Relief, directing opportunities, concerns, questions, or needs to appropriate staff.
• Work alongside the Site Manager and Church and Community Engagement Lead to strengthen the office-wide volunteer engagement philosophy and recruitment strategy.
• Manage volunteer program metrics, including evaluation methods, data entry and monitoring, and tracking to assess effectiveness and growth opportunities.
• Coach and hold accountable employees who work with community partners, volunteers, and interns on volunteer role development, supervision, recruitment, placement, retention, encouragement, and recognition.
• Participate periodically in national volunteer staff working groups.
• Represent World Relief at community events or speaking engagements on occasion.
• Perform other tasks as assigned.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• World Relief’s well-being program, recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed