Volunteer Coordinator- 2025932

World Relief • Austin, TX

13d • Hybrid

About The Position

World Relief seeks a Volunteer Coordinator to build a vibrant community engagement structure that positively impacts program participants, volunteers, and the community in Austin, Texas. The role oversees the volunteer program, including recruitment and onboarding, training, placement, engagement, retention, and recognition. The coordinator supports the Good Neighbor Team program and individual volunteer opportunities, and collaborates closely with the Church and Community Engagement Lead, Donations Coordinator, program staff, and other departments. This is a hybrid role with days in the office and two remote days.

The position develops and implements volunteer engagement plans and recruitment strategies; manages applications, screening, training, assignments, communications, and recognition; tracks program metrics and evaluates effectiveness; and supports church and community engagement. The coordinator also helps employees who work with volunteers and community partners develop and supervise volunteer roles, and represents World Relief at community events or speaking engagements as needed.

Requirements

• Mature and personal Christian faith; Christian faith is a prerequisite for employment.
• Commitment to World Relief’s mission, vision, and values.
• Desire to serve and empower the Church to impact vulnerable communities.
• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document.
• Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards.
• Strong leadership skills to motivate and inspire a diverse group of people.
• Strong written and verbal communication skills, including familiarity with tailoring messaging to diverse stakeholder groups.
• Resourcefulness and ability to solve problems efficiently and calmly.
• Ability to multitask and manage multiple deadlines with limited supervision.
• Ability to work under pressure with flexibility in a virtual or in-person team setting.
• Excellent interpersonal, collaborative, and communication skills, with demonstrated ability to establish positive working relationships at all organizational levels.
• Ability to perform well amid complex or ambiguous challenges.

Nice To Haves

• At least one year of experience working in volunteer coordination or at a volunteer agency.
• Knowledge of or experience with the Microsoft O365 suite.
• Knowledge of project management concepts, tools, and activities, requirements analysis, and facilitation.

Responsibilities

• Build and maintain a strong volunteer and intern base to support mission delivery, fundraising, and community outreach.
• Establish a comprehensive volunteer engagement plan covering recruitment, training, communication, and recognition.
• Coordinate the Good Neighbor Team program and individual volunteer opportunities.
• Develop and implement recruitment strategies for volunteer and intern opportunities, and represent World Relief at events and career fairs to promote them.
• Manage volunteer and intern applications and screening in compliance with National Performance Standards, and respond to public inquiries promptly and professionally.
• Coordinate and facilitate volunteer and intern orientations and training with departments; provide refresher and leadership development sessions for existing volunteers.
• Track volunteer assignments, engage the existing volunteer base, monitor assignment progress, and address performance deficits promptly.
• Work with departments to identify and support volunteer staffing needs; coordinate communications such as monthly newsletters and recognition opportunities.
• Assess potential risks and liabilities related to volunteer activities and behaviors, escalating concerns to the supervisor when necessary.
• Connect volunteers with a broader community through church-based teams or periodic gatherings.
• Use World Relief’s Workshop e-learning platform to develop learning pathways for churches and volunteers.
• Follow up with churches, organizations, schools, and volunteer groups through appreciation, events, and thank-you notes.
• Collaborate with program staff and attend cross-departmental meetings to coordinate volunteer needs, share volunteer input, and advance programmatic and missional goals.
• Ensure timely communication between volunteers and World Relief, directing opportunities, concerns, questions, or needs to the appropriate staff.
• Work alongside the Site Manager and Church and Community Engagement Lead to strengthen office-wide volunteer engagement and recruitment strategies.
• Manage volunteer program metrics, maintain volunteer data, and evaluate program effectiveness and growth opportunities.
• Coach and hold accountable employees who interact with community partners, volunteers, and interns on volunteer role development, supervision, recruitment, placement, retention, encouragement, and recognition.
• Participate periodically in national volunteer staff working groups.
• Represent World Relief at community events or speaking engagements on occasion and perform other assigned tasks.

Benefits

• Competitive benefits package for full-time employees.
• Employee discount program for full-time employees.
• World Relief’s well-being program, recognized with the Gold-level Cigna Healthy Workforce Designation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed