Volunteer Coordinator - 40hrs./wk.

Kent District Library•Comstock Park, MI

About The Position

Under the general supervision of the Community Engagement Manager, the Volunteer Coordinator recruits, coordinates, and supports volunteers to advance the Library’s volunteer program. The position builds relationships with individuals and organizations to promote library services, strengthen community partnerships, and expand volunteer engagement opportunities. The role also supports the Bookmobile collection and helps patrons access the Library’s services, resources, and programs. Work is generally performed in an office and may occasionally take place on a climate-controlled bookmobile. The position requires regular travel throughout Kent County, including loading and unloading materials in varied weather; occasional travel between Library locations and out-of-county travel for meetings or conferences may also be required. Work hours may vary and include assigned evenings and weekends. The position requires extensive computer, communication, and meeting activity, as well as preparing, loading, carrying, or moving materials. The incumbent must be able to retrieve and maintain library materials, operate equipment, push or pull fully loaded book carts, and lift or carry materials weighing up to 40 pounds. Reasonable accommodations are available for individuals with disabilities.

Requirements

Master’s degree in library science or a related/relevant field; or a bachelor’s degree plus five years of relevant experience; or a high school degree plus ten years of applicable experience, at least five of which must be successful service as an Assistant Branch Librarian at Kent District Library.
Two to four years of experience coordinating volunteers, community engagement initiatives, or related programs.
Proficiency with Microsoft Office applications and database or volunteer management software.
Ability to work independently under general supervision, exercise sound judgment, and maintain confidentiality.
Ability to plan, organize, coordinate, and prioritize multiple projects and deadlines.
Strong interpersonal, customer service, and communication skills, including the ability to establish and maintain effective working relationships with staff, volunteers, community partners, and the public.
Ability to communicate effectively orally and in writing.
Organizational skills and ability to manage multiple responsibilities in a dynamic environment with frequent interruptions.
Ability to learn and effectively use library technologies, software applications, and office equipment.
Commitment to equitable, inclusive, and responsive service to diverse communities.
Ability to work a flexible schedule, including occasional evenings and weekends, as assigned.
Visual acuity and physical ability to retrieve library materials from shelves and storage areas, maintain materials, and operate equipment.
Physical ability to push or pull fully loaded book carts and lift or carry materials weighing up to 40 pounds.
Hearing ability to answer telephone inquiries and respond to patrons, partners, and coworkers.
Ability to meet attendance expectations at various branch and service center locations; self-identified mode of transportation is required.

Nice To Haves

Supervisory experience.

Responsibilities

Recruit and engage a diverse volunteer workforce through community organization partnerships to support volunteer opportunities and community informational and literacy needs.
Coordinate promotion of volunteer opportunities with appropriate Library departments and staff.
Maintain volunteer records, databases, and online application systems, including information on volunteer availability, skills, and assignments.
Administer volunteer management software and support staff, volunteers, and Friends members.
Coordinate volunteer onboarding, including orientation, training, and related materials.
Provide ongoing support, guidance, and communication to volunteers and staff.
Schedule and coordinate volunteer opportunities and assignments.
Prepare and distribute correspondence, reports, meeting materials, and other volunteer program communications.
Compile, analyze, and present volunteer program statistics and activity reports using appropriate reporting and data visualization tools.
Collaborate with the Community Engagement Manager and partner organizations to plan and implement volunteer recognition programs and special events.
Monitor volunteer activities and engage with staff and volunteers on-site to support service quality and program effectiveness.
Support the Alliance of Friends and branch Friends groups as assigned.
Maintain the Bookmobile collection, including loading, unloading, shelving, shifting, circulation support, weeding, and replacing materials.
Help patrons access the Library’s free services, resources, and programs by assisting them and promoting available offerings.
Serve on committees, advisory groups, or programming teams as assigned.
Perform other duties as assigned.