Volunteer Coordinator - Hospice

Immanuel•Omaha, NE

18h•Onsite

About The Position

Immanuel Hospice is seeking a Hospice Volunteer Coordinator based at Immanuel’s home office in Omaha, Nebraska. The coordinator recruits, trains, coaches, and supports volunteers who provide comfort, companionship, and support to hospice patients and their families. The role works closely with hospice team members, community partners, and volunteers to support a positive experience for patients and families. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility for additional hours as needed to support volunteer activities, training, and community outreach. The role requires travel throughout the Omaha metro area and surrounding communities, including patient homes, community events, and care settings. Reliable transportation, a valid driver’s license, and auto insurance are required. Pay is based on experience, certifications, skills, and education.

Requirements

High school diploma or GED required; equivalent years of experience may substitute for the education requirement.
Three years of combined experience in marketing, program coordination, staff scheduling and supervision, or related experience required; equivalent years of education may substitute for experience.
One year of experience working with a frail or elderly population.
Reliable transportation for travel between locations.
Valid Nebraska driver’s license, unless otherwise allowed by law, and a good driving record.
Auto insurance at or above Nebraska statutory requirements.
Applicants must be currently authorized to work in the United States on a full-time basis.
A background check and drug screen are required prior to hire.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Plan, coordinate, and administer volunteer recruitment, selection, orientation, and training programs.
Develop and maintain volunteer training and onboarding programs in collaboration with leadership, ensuring compliance with applicable standards.
Screen, interview, and evaluate volunteer candidates.
Evaluate volunteer training and use feedback and performance data to improve its effectiveness.
Develop and implement volunteer recruitment and retention strategies.
Coordinate volunteer services and assignments to support patient, family, and organizational needs.
Develop, maintain, and update volunteer care plans, including goals, interventions, and outcomes, as appropriate.
Communicate regularly with volunteers and provide guidance, support, and resources.
Monitor volunteer participation, schedules, availability, and performance, adjusting assignments as needed.
Address volunteer concerns, challenges, and potential burnout through coaching, support, and resource coordination.
Participate in interdisciplinary team meetings and share relevant volunteer information with volunteers and team members.
Maintain accurate, confidential volunteer records, personnel files, and related documentation.
Collect, maintain, store, and report volunteer program data, including volunteer hours, evaluations, background checks, progress notes, and required reports.
Ensure volunteer hours and program activities meet applicable requirements.
Evaluate and improve volunteer program processes.
Represent Immanuel in community outreach activities, networking events, presentations, and partnerships that promote volunteer engagement and program awareness.
Ensure volunteers comply with applicable regulations, accreditation standards, organizational policies, and hospice requirements.
Maintain HIPAA compliance and safeguard protected health information and other confidential information.
Follow safety protocols, report equipment concerns, participate in emergency preparedness, and adhere to disaster response procedures.
Demonstrate professionalism, integrity, respect, and excellent customer service in interactions with patients, families, volunteers, colleagues, and community partners.
Participate in departmental and organizational meetings, in-service education, quality assurance initiatives, and performance improvement activities.
Contribute to problem-solving and make decisions that support departmental and organizational goals.
Maintain satisfactory attendance, punctuality, and accurate timekeeping.
Comply with Immanuel policies, standards of conduct, and ethical business practices, and report concerns or non-compliance as appropriate.
Perform responsibilities in assigned work environments and complete other duties, projects, and assignments as requested.