Volunteer Coordinator (Open to MTW Alumni Only)

More Than Words•Boston, MA

13d•Hybrid

About The Position

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. By working as a team to manage their own retail and online used book business and community space, youth develop employment skills, leadership, and self-confidence they need to successfully transition to adulthood. MTW is committed to ensuring its staff and board reflect the racial and ethnic diversity and lived experiences of the young adults it serves. The Volunteer Coordinator is a focused, passionate, and detail-oriented team member who will support the Advancement Department in managing and engaging volunteers to support the MTW mission and communicate about the More Than Words mission with supporters. The Volunteer Coordinator reports to the Associate Director of Development and communicates closely with cross-site More Than Words Operations Teams. This position will be based out of the Boston site, with occasional off-site events expected.

Requirements

GED or High School Diploma
Be consistently moving towards educational outcomes
Have transitioned from MTW at least 2 years prior to apply
At least 21 years of age
Be able to follow through on commitments
Be passionate about the MTW mission
Have a learning mindset and want to learn a lot of new technical skills
Love to be organized
Enjoy communicating both by writing and speaking

Nice To Haves

Prior experience with data-entry, office work, financial systems, or data analysis is a plus

Responsibilities

Maintains a detailed and accurate calendar of group volunteer events for both MTW locations, tracking open slots, dates on hold, and confirmed.
Coordinates with Associate Director and staff at each location to confirm upcoming groups, plan tasks and logistics.
Personally runs Boston volunteer group events while engaging youth on the team, typically 1-2 groups weekly but occasionally as many as 3.
Works with youth to set up the tasks, greet the volunteers, manage sign-in, give a tour, support the tasks, engage with volunteers, run check-out, make an ask for financial donations, and clean up the space.
Maintains volunteer email accounts at least once per shift to provide quick and professional responses to all groups reaching out about volunteering.
Responds to inquiries, offers dates, schedules events, sends reminders and information, and sends follow-up materials.
In collaboration with the Associate Director, supports fundraising goals for More Than Words by asking volunteer groups to contribute financially in conjunction with their event, as appropriate.
Maintains accurate records in the Salesforce database of all volunteer emails and.
Supports Associate Director in managing individual volunteer intake by responding to outreach and supporting volunteer overview sessions and follow-up.
Communicates with volunteers about closures/cancellations and with staff about volunteer vacations/absences.
Maintains accurate records in the Salesforce database of all volunteers and their attendance, and accurate files on each volunteer.
Represents MTW at applicable community events and volunteer fairs, as a tool to meet and engage with community members who are potential fits for various volunteer activities.
Supports Advancement Department with routine donation processing and donor recognition, entering donations into the Salesforce database, updating records, sending tax receipts, and writing personalized thank you cards.
Flexibly supports department with other small projects as assigned.