Alumni Coordinator

Ascension Recovery Services • Columbus, IN

1d • Onsite

About The Position

The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery. This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator serves as a bridge between discharged patients and ongoing recovery support services, ensuring a consistent, patient-centered approach aligned with clinical best practices and regulatory expectations. This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives.

Requirements

• Personal Experience with recovery – ideally a graduate of program or similar program
• Strong understanding of recovery-oriented systems of care
• Deep, authentic buy-in to the mission
• Knowledge of patient engagement strategies across stages of change
• Ability to build relationships and engage diverse patient populations
• Strong organizational, communication, and facilitation skills
• Proficiency in Microsoft Office and data tracking systems
• Valid driver’s license with acceptable driving record
• High School Diploma or equivalent
• 2+ years sustained recovery

Nice To Haves

• Knowledge of ASAM Criteria
• Familiarity with 42 CFR Part 2 requirements
• Experience with CRM or EMR systems for tracking engagement
• Understanding of value-based care and patient outcome metrics
• Bachelor's degree in behavioral health, Social Work, Psychology, Marketing, or related field
• 2–4 years of experience in: Substance Use Disorder treatment, Behavioral health or community outreach, Alumni relations, case management, or recovery support services
• Experience working within ASAM Levels 3.5 and/or 3.7 settings

Responsibilities

• Design, implement, and maintain a structured alumni program for discharged patients
• Develop and manage an alumni engagement calendar, including groups, events, and outreach campaigns
• Maintain and track alumni participation through CRM and/or EMR systems
• Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)
• Build scalable processes for alumni engagement across the organization
• Conduct post-discharge follow-up calls and outreach to support ongoing recovery
• Facilitate alumni support groups (in-person and virtual)
• Coordinate peer mentorship opportunities between alumni and current patients
• Support relapse prevention efforts through consistent engagement and connection
• Promote continued participation in recovery-focused programming
• Lead groups in the facility on alumni involvement, service roles and the importance of
• Partner with clinical team to support discharge planning and aftercare coordination
• Ensure alumni are connected to appropriate recovery resources, including: Outpatient services (IOP/OP), Recovery support groups (e.g., 12-step, SMART Recovery), Medication-Assisted Treatment (MAT) providers
• Reinforce individualized continuing care plans post-discharge
• Support warm handoffs and transitions across levels of care
• Track and monitor alumni engagement and recovery metrics, including: Serve as the primary admin for the alumni engagement app; manage access, notifications, rewards, virtual meetings
• Monitor engagement analytics and pull monthly reports covering attendance, check-in rates, referrals and KPIs
• Review reports with leadership and adjust outreach strategy accordingly
• Set up RSVP Tracking
• Post-discharge engagement rates
• Readmission trends (30/60/90-day)
• Patient Satisfaction and follow-up outcomes surveys/data
• Support data collection aligned with value-based care initiatives and quality measures
• Prepare and provide regular reports to leadership on program performance
• Plan and execute alumni programming, including: Monthly alumni meetings, Sober social events, Annual Alumni events or reunions
• Coordinate monthly graduation/speaker meetings
• Coordinate family engagement opportunities when appropriate
• Foster a strong, inclusive recovery community culture
• Partner with community organization for sober events
• Establish and maintain cultural touchstones: milestone recognition walls, name plaques, brick pathways, or other lasting commemorations
• Establish Alumni Committee
• Develop the Committee into a self-sustaining leadership body that reduces coordinator dependency
• Collaborate with Business Development to strengthen community relationships
• Support referral pipeline through alumni engagement and success stories (as appropriate and compliant)
• Assist in building partnerships with community recovery resource
• Ensure all outreach and engagement activities comply with: HIPAA, 42 CFR Part 2
• Document alumni interactions in accordance with organizational policies

Benefits

• ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement
• Dental & Vision Insurance
• Employer-Paid Life Insurance, with optional supplemental coverage
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO) + paid holidays
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED