Volunteer Coordinator (Part-time)

PET ALLIANCE OF GREATER ORLANDO•Sanford, FL

19h•$17 - $18•Hybrid

About The Position

The Volunteer Coordinator involves coordinating volunteer activities, recruiting new volunteers, conducting orientations and training, maintaining records, and ensuring the safety and well-being of shelter animals and volunteers. It also includes providing care for animals, cleaning and disinfecting shelter areas, delivering excellent customer service, handling financial transactions, and completing necessary paperwork and data entry. Additionally, the role may require assisting in various other shelter tasks as needed.

Requirements

High school diploma or equivalent preferred
At least 1 year of work experience speaking to a large group of people at one time highly preferred
Previous work experience with evolving leadership responsibilities highly preferred
Previous experience as a volunteer in a non-profit organization highly preferred
At least 6 months of professional animal handling experience preferred
At least 6 months of work experience in a team environment preferred
At least 6 months of customer service experience preferred
Basic knowledge of animal handling, general pet care principles, and breed identification highly preferred
Previous cash handling experience preferred
Must be able to effectively use computers and related technologies for various tasks, including but not limited to Gmail, Word, Excel, PowerPoint, Adobe, Canva, Volgistics, and other programs
Must possess and maintain a current, valid driver's license and must successfully complete a motor vehicle record check
Knowledge of and ability to perform tasks on a computer using different software programs
Ability to effectively use a keyboard, typically an average of 40-60 words per minute
Strong oral presentation and training skills
Strong time management skills
Strong attention to detail and ability to focus with distractions
Ability to guide and lead others toward goals through motivation and constructive feedback
Ability to work with animals safely and humanely and to remain calm in stressful situations
Effective verbal, written, and interpersonal communication skills
Ability to quickly adapt to volunteer, customer, animal, and business needs
Ability to collaborate with others and work effectively in a team environment
Ability to assess animal behaviors and cues
Excellent ability to use good judgement in problem solving and decision making
Ability to take initiative and to work with minimal supervision and direction

Responsibilities

Coordinate volunteer activities and schedules, including coverage for the shelter, offsite events, cuddle breaks, special events, and volunteer recruitment
Recruit new volunteers through a variety of avenues, reaching out to a broad audience
Conduct regular volunteer orientation and training, updating policies and procedures as needed
Recommend, coordinate, and host donor and partner organizations for volunteer opportunities
Observe both animal behavior and volunteer interactions for the safety and well-being of the animal and team, giving necessary feedback as required
Maintain all volunteer records and prepare reports, as needed
Deliver excellent customer service with internal and external customers and volunteers through in-person and phone interactions
Handle financial transactions of donations and purchases of merchandise or services and reconcile receipts
Assist in providing general care and maintenance of shelter animals including feeding, watering, medicating, bathing and grooming, providing enrichment and exercise opportunities, and monitoring for behavior or medical needs on a regular basis
Assist in cleaning and disinfecting all shelter areas and animal equipment
Use proper animal restraint techniques for the safety and well-being of the animal and the team
Complete all necessary paperwork and data entry, maintaining accurate animal records
Assist in other areas of the shelter, as needed