Volunteer Coordinator- Capital Caring Health

Chapters Health System•Falls Church, VA

29d•$20 - $30•Hybrid

About The Position

The Volunteer Coordinator is responsible for coordinating and supervising all patient care volunteer activities. Serves as a member of the Interdisciplinary Group (IDG) and acts as a liaison between staff, community, and volunteers. Capital Caring Health is a not-for-profit, community-based organization founded in the nation's capital in 1977. Capital Caring Health is one of the most experienced and respected providers in the nation of advanced illness, hospice, palliative care, and primary care at home. Our care for children with life-limiting disease is one of the largest on the East Coast. Additional services focus on the special care needs of veterans, those with heart failure, end-stage lung disease, and grief support. Approximately $3 million annually funds care for those who lack coverage or the necessary financial resources for services. Over the years, Capital Caring Health has provided hospice, palliative care, and counseling to nearly 150,000 patients and their families through our regional neighborhood network across Maryland, Virginia, and Washington, D.C.

Requirements

Bachelor’s degree (BA/BS) or an equivalent combination of education and experience
Minimum of two (2) years’ experience in volunteer coordination, preferably in a health care setting
One (1) year supervisory experience strongly preferred
Strong demonstrated capabilities in networking with community resources, and strong knowledge of such resources
Strong communication skills (written and verbal) including face-to-face, telephone, and correspondence
Strength in attention to detail and organizational skills
Program development and implementation skills
Must be able to interact successfully with clients, families and other agencies to present a positive and professional image
Excellent telephone and computer skills
Mobile Driver - Valid driver’s license and automobile insurance per Company policy
Ability to travel in community
Ability to take initiative and work independently
Satisfactorily complete competency requirements for this position.

Nice To Haves

Bi-lingual preferred
Previous experience in health care and/or social services setting preferred

Responsibilities

Meets standards of practice of the Volunteer Services Department.
Recruits volunteers through community networking activities and marketing efforts.
Screens potential volunteers through intake calls and interviews, and in training.
Trains, assigns, supervises and evaluates patient/family care volunteers as well as volunteers for events, Speakers Bureau, administrative support and various other roles.
Participates in the development and implementation of programs which enhance the morale and effectiveness of volunteers, volunteer newsletter, volunteer in-services, support programs and annual volunteer recognition.
Participates in volunteer-related special events, committees and task force groups.
Maintains records of volunteers, ensuring that all file requirements are met and kept current.
Serves as a liaison between team members and volunteers on the Interdisciplinary Group (IDG).
Performs other duties as assigned.
Represent the Company professionally at all times through care delivered and/or services provided to all clients.
Demonstrates high ethical standards in areas of hospice mission and confidentiality, as well as display sensitivity to family needs.
Complies with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
Complies with Company policies, procedures and standard practices.
Observes the Company's health, safety and security practices.
Maintains the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
Uses resources in a fiscally responsible manner.
Promotes the Company through participation in community and professional organizations.
Participates proactively in improving performance at the organizational, departmental and individual levels.
Improves own professional knowledge and skill level.
Advances electronic media skills.
Supports Company research and educational activities.
Shares expertise with co-workers both formally and informally.
Participates in Quality Assessment and Performance Improvement activities as appropriate for the position.