Team Secretary - Greenbelt - Capital Caring Health

Capital Caring•Greenbelt, MD

About The Position

The Team Secretary provides administrative support to the Clinical Manager and clerical support to the Clinical Team. The role handles and directs phone calls and messages, processes mail, and serves as a professional first-line resource for client concerns. The position also supports scheduling, team communications, records, forms, and reports, and may perform other duties as assigned.

Requirements

High school diploma required.
Excellent typing, organizational, time-management, and written and verbal communication skills.
Computer literacy and familiarity with word-processing and spreadsheet applications.
Ability to remain calm and troubleshoot or handle patient and family crisis situations.
Ability to shift priorities.
Ability to manage the emotional stress of working with terminally ill patients and their families.
Ability to perform the essential functions and physical requirements of the job, including lifting items, bending, pushing or pulling, and kneeling, with or without reasonable accommodation.
Satisfactorily complete the competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
Employees performing services for Florida affiliates must complete the specified background screening and maintain ongoing eligibility.

Nice To Haves

Associate’s degree preferred.
Previous administrative experience preferred.
Customer relations experience preferred.
Medical terminology preferred.

Responsibilities

Provide administrative support to the Clinical Manager and Clinical Team.
Order office supplies and process mail.
Respond professionally as a first-line resource for clients' concerns.
Assist with computer, phone, voicemail, and service issues.
Update the daily census and prepare weekly IDG paperwork.
Triage physician-order calls to the appropriate person.
Complete and follow through on requests for Per Diem staff, following the established scheduling process.
Maintain stock forms, exchange revised forms, and replace them with new forms.
Send reports and assist the manager with reports.
Notify physicians and the team of patient expiration, changes in patient location, and revocation.
Represent the Company professionally through care and services provided to clients.
Comply with applicable government regulations and Company policies, procedures, and standard practices.
Observe Company health, safety, and security practices and maintain confidentiality.
Use resources in a fiscally responsible manner.
Participate in community and professional organizations, performance improvement, and Quality Assessment and Performance Improvement activities as appropriate.
Improve professional knowledge and skills, advance electronic media skills, support Company research and educational activities, and share expertise with coworkers.
Perform other duties as assigned.