Team Secretary- Capital Caring Health

Chapters Health System•Washington, DC

4d•$20 - $29

About The Position

The Team Secretary provides administrative support to the Clinical Manager and clerical support to the Clinical Team. The role handles and directs phone calls and messages, processes mail, and responds professionally as a first-line resource for client concerns. It also supports team operations through scheduling follow-up, maintaining office forms and supplies, preparing reports and paperwork, and communicating patient status changes to physicians and the team. The position requires the ability to handle shifting priorities, remain calm during patient or family crises, and manage the emotional stress of working with terminally ill patients and their families.

Requirements

High school diploma required.
Excellent typing, organizational, time management, written communication, and verbal communication skills.
Computer literacy and familiarity with word processing and spreadsheet applications.
Ability to remain calm and troubleshoot or handle patient and family crisis situations.
Ability to shift priorities.
Ability to manage the emotional stress of working with terminally ill patients and their families.
Ability to perform essential job functions and physical requirements, including lifting, bending, pushing or pulling, and kneeling, with or without reasonable accommodation.
Satisfactorily complete the competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
For employees performing services for Florida affiliates, eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.

Nice To Haves

Associate's degree preferred.
Previous administrative experience preferred.
Customer relations experience preferred.
Medical terminology preferred.

Responsibilities

Provide administrative support to the Clinical Manager and Clinical Team.
Order office supplies and process mail.
Respond professionally as a first-line resource for clients' concerns.
Assist with computer, phone, voicemail, and service issues.
Update the daily census and prepare weekly IDG paperwork.
Triage physician order calls to the appropriate person.
Complete and follow through on requests for Per Diem staff, including following the scheduling process according to established policy.
Maintain stock forms, exchange revised forms, and replace them with new forms.
Send out reports and assist the manager with reports.
Notify physicians and the team of patient expiration, changes in location, and revocation.
Perform other duties as assigned.
Represent the Company professionally and comply with applicable regulations, company policies, and health, safety, security, and confidentiality practices.
Use resources responsibly; participate in community and professional organizations, performance improvement, professional learning, research and educational activities, and quality assessment activities; and share expertise with coworkers.