Volunteer & Community Partnership Coordinator

Catholic Charities ccw•West Boylston, MA

5d•$25 - $28•Hybrid

About The Position

The Volunteer and Community Partnerships Coordinator is responsible for implementing and coordinating volunteer engagement across the agency and developing community host site partnerships in support of programs including Senior Aide and Mercy Centre. This role requires a proactive, self-directed approach to building volunteer opportunities and community relationships. The position manages the day-to-day coordination of the volunteer lifecycle, including recruitment, onboarding, documentation, and retention, and serves as the primary point of contact for volunteers and volunteer-related issues. In addition, the role builds and maintains relationships with community organizations to secure host sites, guiding partnerships from initial outreach through agreement and supporting successful placements in collaboration with program staff. This is a highly field-based role, with most of the time spent traveling, engaging in the community, and representing the agency externally.

Requirements

Bachelor’s degree in human services, nonprofit management, business, communication, or related field preferred; equivalent experience considered
Minimum of 2 years of experience in community outreach, volunteer coordination, workforce development, or partnership building preferred
Experience working with volunteers and/or community organizations strongly preferred
Experience in nonprofit or human services settings preferred
Experience with data tracking, reporting, or CRM/database systems preferred
Strong interpersonal and relationship-building skills
Ability to communicate effectively and persuasively with diverse audiences
Ability to successfully “sell” program value and build buy-in from community partners
Confidence conducting outreach, including cold calling and in-person engagement
Ability to build a strong community presence through networking and relationship development
Strong organizational skills with attention to detail and follow-through
Strong record-keeping and documentation practices
Ability to manage time, travel, and priorities independently in a field-based role
Ability to manage sensitive or urgent situations with professionalism and sound judgment
Ability to de-escalate concerns and resolve conflicts effectively
Strong problem-solving skills and adaptability
Ability to work collaboratively across programs while maintaining independence
Proficiency in Microsoft Office and database or tracking systems
Commitment to mission-driven work and client dignity
Ability to travel regularly throughout the service area; majority of work is community-based
Requires reliable transportation and a valid driver’s license, or the ability to consistently travel between multiple locations in a timely manner to fulfill job responsibilities
Ability to adapt to varying work environments, including office settings, community organizations, and external sites
Ability to sit, stand, walk, and move for extended periods throughout the day
Ability to carry materials up to 20 pounds occasionally
Ability to manage multiple responsibilities, shifting priorities, and field-based demands
Ability to respond to urgent situations and make sound decisions independently within established guidelines
Ability to manage emotionally complex situations with professionalism and composure
Availability to work occasional evenings or weekends for outreach and community engagement
Walking and climbing are required for entry and mobility throughout most Catholic Charities Worcester County offices.

Responsibilities

Recruit volunteers through outreach, community engagement, and partnership development
Proactively identify, initiate, and advance volunteer engagement opportunities with minimal direction, seeking guidance and approvals as appropriate
Plan, coordinate, and execute volunteer events and engagement opportunities that support program goals, including initiating outreach, organizing logistics, and driving activities from concept through completion
Conduct volunteer orientations and manage onboarding processes
Collect required volunteer pre-screening documentation, including CORI authorization forms, and coordinate submission to HR in accordance with agency policies and procedures
Serve as the primary point of contact for all volunteers
Maintain ongoing communication and implement strategies to support volunteer retention
Track, verify, and certify volunteer hours; prepare required documentation including DTA letters
Maintain accurate, compliant, and organized volunteer records and files
Respond to and manage issues occurring at volunteer sites, including incidents such as injuries, and document appropriately
Identify, research, and solicit new host site opportunities through cold calling, networking, and in-person outreach
Actively represent the agency in the community and build a strong network of organizational partners
Communicate program goals, participant capabilities, and mutual benefits to prospective host sites
Build and maintain ongoing relationships with host sites to support long-term engagement and satisfaction
Provide guidance to host sites regarding expectations, roles, and successful integration of program participants
Facilitate development of agreements, contracts, or MOUs with host sites in coordination with and subject to approval by leadership
Ensure all required placement details are finalized prior to handoff to program administrators
Coordinate transition of host site information to Senior Aide and Mercy Centre staff for client placement
Maintain regular communication with program staff regarding site performance, concerns, and opportunities for improvement
Track outreach efforts, partnerships, and outcomes to inform program staff and leadership
Prepare reports on volunteer engagement, host site development, and outreach efforts as needed
Ensure all documentation and processes meet agency standards and applicable requirements
Follow all safety protocols and contribute to a culture of safety through awareness, reporting, and safe work practices
Perform other related duties as requested