Volunteer Coordinator

The Food Depot•Santa Fe, NM

3d•Hybrid

About The Position

Responsible for supporting and strengthening The Food Depot’s robust volunteer program, including but not limited to leading volunteer projects, implementing risk management procedures and recruitment strategies, onboarding and scheduling volunteers, and assisting with additional administrative tasks deemed necessary. The Food Depot is a nonprofit organization that aims to make healthy food accessible to every person in every community in New Mexico. Through a network of more than 150 distribution sites, The Food Depot distributes healthy food to more than 43,000 people in a nine county region. More than 700 volunteers support the mission through food rescue and packing food for clients.

Requirements

High School Diploma or equivalent experience with nonprofits or office administration
Former experience in a position focused on using computers and programs as a primary source of communication
Demonstrates a commitment to the mission and values of The Food Depot
Ability to clearly, concisely and effectively communicate orally and in print
Have excellent customer service skills and be able to interface with many diverse populations, various age groups and people with special needs
Strong organizational skills, work ethic and attention to detail
Ability to prioritize and meet deadlines
Ability to learn and adapt to changing technologies
Able to work an irregular schedule including early mornings, evenings, and weekends, as needed
Must have a valid driver’s license
Must be able to maintain productivity in a shared workspace
Employee must be able to walk on variable surfaces, bend and lift up to 50 lbs., conduct repetitive motion, and work around machinery
In the office environment, employee must utilize paper and electronic documents, a keyboard, computer, phone, and printer to perform necessary job requirements
When in the warehouse or working in the field, employee must utilize manual and automatic pallet jacks, scales, pallet shrink wrap and other equipment
Ability to travel in Northern New Mexico as needed (using company vehicle)

Nice To Haves

Customer service background strongly preferred, but not required

Responsibilities

Assists with scheduling and coordinating large numbers of volunteers across multiple shifts/projects, including outside organizations and volunteer groups.
Supervises volunteers at on-and-off distribution site locations including, but not limited to TFD Pantries, Casita de Comida, and Food Mobiles.
Assists with supervising intermediate evening and weekend volunteer shifts.
Partners with operations to prepare volunteer workspaces by preparing equipment, organizing supplies, etc.
Provides clear and thorough instruction to volunteers and leads projects by example, working alongside volunteers as needed.
Supports volunteers by answering questions, providing supplies, proper training, etc.
Fosters a culture of safety by prioritizing risk management.
Reports incidents, accidents and unsafe conditions to appropriate supervisor(s) and operations.
Assists operations with breaking down volunteer workspaces by cleaning, preparing equipment, organizing supplies, etc.
Adapts to changing logistics and problems as they arise, reaching out to leadership as needed.
Communicates needs, inventory, and issues with Operations, Volunteer Engagement, and/or the Leadership Teams, as necessary.
Assists with onboarding volunteers by providing prompt communications via phone and email, processing applications, and ensuring setup via volunteer database.
Maintains volunteer email account.
Assists with hosting scheduled orientations for onboarded volunteers.
Facilitates court-ordered community service program: fielding questions, screening and enrolling applicants, and signing off on court-ordered community service volunteers.
Communicates promptly with court-ordered community service personnel from application process to final approval by courts.
Creates a welcoming environment for volunteers excellent customer service and volunteer appreciation.
Assists with maintaining volunteer database (Better Impact).
Takes photos of scheduled volunteer groups at the conclusion of each group’s shift, including the impact of their volunteer time.
Takes frequent photographs of volunteers participating in a variety of activities across The Food Depot’s programs.
Maintains an accurate and timely folder of volunteer photographs in The Food Depot’s Shared Drive Photo Drop.
Supports collateral for the Volunteer Spotlight to ensure accurate stories and photos are available.
Supports the Engagement, when appropriate, to attend events that have a high volunteer recruitment possibility.
Maintains positive relationships with volunteers, partners, donors, and the public.
Handles food according to safe food handling practices.
Assists in the maintenance and care of the facility and equipment.
Assists in the safety and sanitation of facilities and equipment through compliance with The Food Depot guidelines and any applicable local, state or federal laws or regulations.
Contributes to building a positive team spirit; puts success of team above own interests.
Complies with all The Food Depot policies, procedures and systems.
Performs related duties as required or assigned, assisting other departments, as requested.