Volunteer Coordinator

Mass Audubon•Milton, MA

1d•Hybrid

About The Position

Mass Audubon is seeking a part-time Volunteer Coordinator to assist with the administrative, logistical, and operational management of the Northeast Region’s volunteer cohort. The Volunteer Coordinator works closely with the region’s Operations Manager on a daily basis to manage volunteer onboarding, opportunity posting, hour entry, analysis, and reporting. This position also involves directly working with volunteers and members of the public, the Statewide Volunteer Coordinator, members of the region’s Property and Education teams, and other internal Mass Audubon departments. This is a heavily administrative-focused position with a focus on volunteer analysis, goal-setting, and best practices; onsite work with volunteer groups and individuals is also required.

Requirements

Associate’s degree or 2+ years of relevant work experience in administrative or database/data entry roles
Prior experience working with volunteers or customer service experience in public-facing roles
Excellent organizational ability, particularly while multitasking
Outstanding communication skills
Ability to work independently
High level of aptitude with computers and software, particularly Microsoft Excel
Ability to work with a diverse range of people while exhibiting cultural competency and inclusion
Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Nice To Haves

Project management, operations, or data analysis experience
Systems-based mindset
Advanced skills in Excel (Pivot tables and functions)

Responsibilities

Recruit, screen, interview, and match volunteers with appropriate projects across the region
Collaborate with regional staff to support their volunteer needs in all departments, including the development of volunteer job descriptions and project needs for individuals and groups
Onboard new volunteers: field inquiries, onboard into the Volunteer Portal, disseminate training materials, provide volunteer name tags and other gear, and ensure that any additional paperwork (CORI, SORI, and driver background checks) is completed and kept up-to-date
Coordinate with businesses, community groups, and others interested in volunteering, including managing outreach, communication, and potential donations
Maintain data on volunteers, including schedules, hours, years of service, and general information, utilizing Mass Audubon’s Volunteer Portal
Support volunteer recognition efforts and appreciation events
Coordinate communication and community building for the region’s volunteers
Evaluate volunteer progress and satisfaction with their experiences
Participate in courses, workshops, and other events for professional development within and outside Mass Audubon
Enter hours for volunteers from Excel trackers and physical log books
Occasionally supervise onsite volunteers and volunteer groups
Work with Mass Audubon’s Statewide Volunteer Program Manager: participate in monthly volunteer coordinator meetings, submit annual reports when required, request and communicate volunteer group needs, and coordinate participation in Mass Audubon’s Statewide Volunteer Day
Work with the region’s Operations Manager, Regional Director, and Statewide Volunteer Program Manager to set annual goals around volunteerism across the region