Volunteer Center Coordinator

Regional Food Bank Of Oklahoma • Oklahoma City, OK

5d • Onsite

About The Position

This role coordinates the Volunteer Center’s daily activities, volunteer groups, records and safe work practices. In this role, you will help create organized volunteer experiences that move food through the Regional Food Bank and serve neighbors across Oklahoma. You will prepare activities, train volunteers, track participation and keep work areas ready for each group. You will represent the organization with courtesy, answer practical questions and connect volunteers with ways to remain involved. You will follow food safety, equipment and inspection requirements so volunteer work is safe, accurate and dependable. You can expect a mix of coordination, hands-on preparation, communication, recordkeeping, training and problem-solving. Success in the position comes from dependable follow-through, clear direction, safe work habits and respectful service to every volunteer.

Requirements

• Earning a high school diploma, GED or equivalent education.
• Proven reciprocal and communication skills, with the ability to adapt and tailor to diverse audiences.
• Ability to obtain and maintain required AIB and ServSafe certifications.
• Ability to obtain and maintain forklift certification.
• Proficiency in common office applications (e.g. email, messaging, word processor, spreadsheet) and job-specific systems (e.g., financial, inventory, customer relationship management).
• Valid driver’s license with a driving record that meets organizational standards.
• Ability to learn and adapt to new technologies.
• Ability to complete a background check, motor vehicle record review, drug screening and physical assessment as required for the role.
• An open and flexible schedule with availability including evenings and weekends.
• Employees in safety-sensitive roles perform duties where even a momentary lapse in concentration could result in injury to themselves, others or cause environmental harm.
• The Regional Food Bank of Oklahoma is not permitted to hire applicants who hold a medical marijuana card for safety-sensitive positions, in compliance with state law.

Nice To Haves

• Experience coordinating volunteer activities, group reservations or service projects.
• Experience communicating with volunteers or customers in English and Spanish.
• Familiarity with volunteer management, scheduling or customer relationship management systems.
• Experience working with volunteers in a nonprofit, food bank, retail, warehouse or community service setting.

Responsibilities

• Represent the Regional Food Bank with professionalism and courtesy to volunteer.
• Build positive relationships with volunteers to encourage meaningful participation in the Regional Food Bank’s mission.
• Demonstrate enthusiasm and passion for the mission so volunteers understand how their work serves neighbors.
• Explain opportunities at program sites and options for food or financial donations so volunteers can remain involved.
• Greet volunteer groups promptly so participants feel welcomed and understand where to begin.
• Ensure cleanliness in volunteer work areas (break rooms, repack rooms and restrooms) to protect health and safety.
• Prepare and stock necessary supplies so volunteer activities begin on time and continue without avoidable interruptions.
• Complete daily and weekly AIB cleaning tasks to meet sanitation requirements and maintain inspection readiness.
• Adhere to food safety standards, including AIB best practices to protect products, volunteers, employees and neighbors.
• Obtain and maintain a SERV safe food handlers permit to demonstrate required knowledge of safe food handling.
• Serve as Safety Advocate by completing monthly AIB, inventory and safety cross inspections to identify and report concerns.
• Operate forklifts and other equipment to move pallets safely and position productions within restricted areas.
• Complete all assigned Forklift Operator duties and requirements to maintain safe, reliable warehouse operations.
• Remain alert during every task and prioritize safety to reduce injuries, product damage and equipment incidents.
• Set up daily volunteer activities with all required materials so each group can begin prepared and remain productive.
• Train and supervise volunteer groups so participants understand their tasks, quality requirements and safety expectations.
• Remain on the floor during volunteer shifts to provide direction, monitor work and address concerns.
• Conduct in-person orientations for court-mandated community service participants so requirements and expectations are clearly understood.
• Clean and prepare workstations and break rooms so each incoming volunteer group enters an orderly environment.
• Demonstrate proficiency when setting up and teaching every volunteer project to provide consistent instructions and accurate work.
• Train in one of four core areas: Inventory, Food Safety, Protein Packaging Center or Internal Special Events.
• Complete customer service training to provide volunteers with consistent, respectful and practical assistance.
• Learn Volunteer Center talking points, so mission information remains accurate and consistent during volunteer interactions.
• Complete public speaking training to discuss the mission clearly and respectfully with volunteer groups.
• Record product activity and volunteer participation accurately so managers can monitor output and maintain reliable program records.
• Provide volunteer activity feedback to Volunteer Center managers so concerns, successes and improvement opportunities receive appropriate review.
• Update accurate figures on the Safety Spotlight Gemba Board so current safety information remains visible and useful.
• Maintain positive working relationships across departments so volunteer activities remain coordinated with operational needs.
• Help design volunteer tasks that improve productivity and efficiency while keeping instructions practical, safe and appropriate.
• Participate in process improvement teams and recommend practical solutions when changes could improve volunteer activities or operations.
• Work within a team-based environment to complete responsibilities consistently and respond to changing daily needs.
• Maintain open availability throughout the week so scheduled volunteer activities have appropriate staffing.
• Work in a team-based environment.
• Must have open availability throughout the week.
• Willingness to learn and assist volunteers with Volunteer Center programs so that they can complete the required registration and participation steps.
• Use Volunteer Center software and technology proficiently to complete records, communication and activity coordination accurately.
• Other duties, consistent with the scope and essential functions of the role, may be assigned as organizational needs evolve.

Benefits

• EEO & Accommodation Statement Diversity creates a healthier atmosphere. The Regional Food Bank of Oklahoma is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, marital status, genetic information or any other characteristic protected by law. Consistent with the Americans with Disabilities Act (ADA) and applicable state laws, it is the policy of the Regional Food Bank of Oklahoma to provide reasonable accommodation for qualified individuals with disabilities throughout the application process and employment. If reasonable accommodation is needed, please contact Human Resources at [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED